Patient Services Specialist

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Jan 26, 2025
Patient Services Specialist Lubbock 40003BR Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Major/Essential Functions Be a part of a referral management team within the department of pediatrics. Coordinate completion of referrals to from receiving order to scheduling first appointment, then confirming appointment was completed. Document and update status within the referral management tool. Answer department of pediatrics referral line calls. Remain professional when communicating with patients and all team members. Communicate with patients and their guardians regarding the status of insurance prior. authorizations. Keeping patients informed that if prior authorization is not complete, the patient will be charged the self-pay rate at visit. Run eligibility on all patients scheduled by referral team, and others as assigned. Run patient estimates on all self-pay patients scheduled by referral team, and others as assigned. Send first appointment letters with instructions regarding appointment and no-show policy. Communicate status of PA with PCP to expedite completion. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=883344 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-b0d006275aceee40903f11560fd2567a