Information Systems Training Specialist, Lead

Georgia State University
$63,000
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Jan 27, 2025
Description : Information Systems Training Specialist, Lead Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA) Atlanta Campus The Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA) is responsible for the collection, development, and maintenance of data resources to provide the foundation for all data analysis and reporting needs and supports the strategic planning and policy-making processes at Georgia State University. EDMA facilitates the flow of accurate, timely information and all levels of management in obtaining information and interpreting results. For more information, please visit https://oie.gsu.edu/our-services/edma/ Do you thrive on implementing and delivering high quality training content to various end users and working in partnership with colleagues to accomplish common goals? Our Business Analytics team is seeking an IT Training Specialist, Lead who is responsible for planning, developing, evaluating and leading the department's training curriculum. The IT Training Specialist, Lead demonstrates exemplary interpersonal and communication skills, approaches work with a "can-do" or "team player" attitude, and provides helpful, courteous, responsive and knowledgeable training services. The IT Training Specialist, Lead ensures stakeholders are skilled in using GSU's enterprise-wide reporting applications to interpret data to uncover insights, patterns and trends that inform better decision-making. The IT Training Specialist, Lead position works closely with the technical team(s) for producing the necessary materials, such as user guides, presentations, video content (audio/video scripts), tip sheets, online eLearning, WebEx, course invitations and other media. The duties of the position require working with attention to detail and accuracy, excellent verbal written English language communication, presentation and teaching skills. This successful candidate will provide helpful, courteous, responsive, knowledgeable training services, and have demonstrated experience in effective instructional techniques; the successful candidate is familiar with data analytics and operational reporting platforms and a proven ability to self-motivate and work both independently and part of a team. The successful candidate will have a keen interest and ability to articulate and interpret functional aspects of institutional effectiveness. WHAT MAKES EDMA A GREAT PLACE? * A flexible work environment * Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. * A knowledge-sharing organization that works collaboratively with diverse partners. * Professional development opportunity and mentorship * A rapidly growing center within an academic setting HERE IS WHAT YOU WILL DO * Develop and implement engaging, effective, and innovative training curriculums in different modalities: group training, in-person settings, online, ad-hoc/role-based (intermediate and advance curriculums) * In partnership with manager/colleagues, develop and maintain training content (course invitations, outlines, manuals, presentations, quick start guides, videos, frequently asked questions, etc.) to ensure relevance and timeliness based on directives and current reporting solutions * Conduct and evaluate the effectiveness of training and course content: designing surveys and evaluating students' progress and effectiveness of training modules and learning outcomes * Work in close partnership with cross-functional teams to evaluate and test system upgrades and application functionality * Troubleshoot and provide end-user support related to report inquiries and resolution guidelines * Create digital communication to stakeholders and update unit's website with critical announcements * Promote and update the training calendar to reflect the training schedule; correspond with registered participants to ensure successful delivery: implement, disseminate, and archive training materials * Verify users' access levels and perform administrative tasks * Provide helpful, courteous, responsive and knowledgeable service and training * Remain abreast of new educational techniques and technology and incorporate into current training * Able to discuss core business functionality and other use cases for interacting with enterprise-wide applications and domain knowledge of institutional effectiveness * Other duties as assigned Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Hiring Qualifications: Bachelor's degree and three years of related experience, or a combination of education and related experience. Preferred Hiring Qualifications: * Experience in IT technical training or with computers, technology, IT applications/systems, and/or end-user client support. * Demonstrated experience designing and implementing visible and innovative training curriculums. * Expertise in designing learning modules * Demonstrated proficiency in Microsoft Office and Office 365 applications * Subject Matter Expert in the use of Google Slides, Prezi, PowerPoint, Canva, MS Teams, Camtasia, Articulate 360/Storyline, Adobe Captivate, Qualtrics, screen capture technologies or other course creation platforms * Exposure to graphic/visual design tools - Adobe Photoshop or similar software * Excellent verbal and written English language communication, presentation, and teaching skills * Excellent interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community. * Comfortable with public speaking and possessing demonstrated experience of being an open and effective communicator * Ability to learn quickly and flexibility in changing directions and priorities; ability to adapt to changing organizational processes; demonstrated ability to multi-task and meet or exceed assigned deadlines with minimal rework * Strong interpersonal skills: ability to inspire and motivate learners * Domain knowledge of Institutional Effectiveness * Experience working with technology in higher education or similar complex environment * Familiarity with Ellucian Banner Enterprise Resource System * Knowledge of business intelligence tools and emerging training trends * Exposure to database systems or SQL language * Curriculum development * Experience in business process analysis for enterprise systems and a passion for driving positive change * A commitment to professional development, learning and being mentored College/Business Unit : Provost & VP Academic Affairs Department : The Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA) Location : Atlanta Campus Shift : 8:30am-5:158pm Salary : $63,000 Pay Grade : 18 FLSA Status : Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 01/27/25, 5:00:00 AM Closing Date : Open until filled Special Instructions : To be fully considered for this position, all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume Finalist candidates must submit name and contact information for three references Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.