Spring 2025 - Product Support Analyst Co-Op

Flint Hills
United States, Kansas, Wichita
4111 East 37th Street North (Show on map)
Jan 27, 2025
Your Job Flint Hills Resources is seeking an IT Product Support Analyst Co-Op to be a part of a dynamic and fast paced team who provides support to applications, data and integrations that are crucial to FHR capabilities. This team is focused on customer-service excellence, reliability, and continuous support transformation. As a co-op, you'll gain hands-on experience in supporting applications, data, and integrations that are vital to FHR operations. This is a fantastic opportunity to develop your technical skills, learn from experienced professionals, and contribute to real-world projects. As a Koch company, Flint Hills Resources is an industry-leading refining company - making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers, and families. Our team champions innovation and excellence to help power modern life. FHR believes in investing in our employees' professional growth and development. We are committed to providing a supportive and nurturing environment where you can thrive and advance your career. FHR offers exciting pathways for rapid advancement, empowering you to grow, lead and inspire others as you progress your career journey. This position, based on-site in Wichita, Kansas, offers the flexibility to work 15-25 hours per week around your school schedule (primary hours between 7:00 AM and 5:00 PM). What You Will Do Assist in and directly respond to, troubleshoot, and resolve technical issues related to data systems, data flows, and calculations. Work with a cross-functional team to help address critical issues across multiple business applications. Learn to investigate root causes of systematic or repetitive issues, collaborating with IT teams, end users, and/or vendors to recommend and implement long-term solutions. Help monitor and act on alarms/alerts to improve proactive monitoring of critical data and integrations. Use, maintain and improve documentation, partnering with product team to ensure both support and user documentation is sufficient and effective. Build your knowledge of the tech stack used and how they impact business processes, while seeking opportunities to improve customer experience and service quality (automation, exploring AI and proactive monitoring, etc). Collaborate with product delivery team, contributing to supportability and reliability improvement discussions, staying connected with upcoming product changes and releases, and ensuring support process is up to date. Develop an understanding of the product direction and potential support impacts by engaging in discussions with product owners and utilizing product roadmaps. Who You Are (Basic Qualifications) Currently enrolled in an associate's degree, technical certificate, or bachelor's degree program in Information Technology Systems, Computer Support Specialist, Management Information Systems (MIS), or a relevant IT field. Strong problem-solving skills and the ability to communicate effectively with customers. Basic knowledge of SQL and the ability to write or understand simple queries. A keen interest in supporting and troubleshooting data systems and integrations Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship What Will Put You Ahead Prior experience in IT support, troubleshooting, or customer service. Interest or experience in learning programming languages such as .NET, TypeScript, or Python. Familiarity with event-based and API integrations. Awareness or interest in learning cloud technologies, particularly AWS (e.g., Lambda, S3). An interest in learning about data integration tools such as Denodo or Alteryx. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.