Acara Solutions is seeking highly qualified candidates to work onsite with our customer in Fremont, CA.
Essential Duties and Responsibilities - Other duties may be assigned.
- Individual will work at Semi Mechatronics Products, a Lam Research Company, in the customer service department and report to the customer service manager.
- Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
- Receives customer requests for quotations and new orders.
- Receives and prepares documents related to processing returns (RMA), servicing and exchanges.
- Meets with production on status of new sale materials and updates sales commits to customer to match.
- Helps to expedite orders as required by customer due date.
- Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information accessible by sorting and filing documents/forms.
- Handles requests for additional company materials.
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
- Processing orders, forms, applications, and requests.
- Providing feedback on the efficiency of the customer service process.
- Communicating with customers through emails, calls, meetings.
- Ensure customer satisfaction and provide professional customer support.
- Data entry in MRP systems.
- Getting production status in different departments to provide accurate commits.
- Knowing our products inside and out so that you can answer questions.
Here's what you will receive:
Pay: $36.25/hr
Duration: Temp to Hire
Schedule: Monday - Friday, 8am-4:30pm (onsite) Required Skills / Qualifications:
- High School Diploma or equivalent
- Minimum of 5+ years' experience as a Customer Service Support
- Advance level of Microsoft Excel
- Good verbal and written communication skills
- Good knowledge of MS Office suite
Preferred Skills / Qualifications:
- SAP is a plus.
- Vocational or technical training or equivalent a plus.
- Knowledge of LAM systems a plus.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply
|
Aleron
Jan 28, 2025