Care Team Supervisor

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title	Care Team Supervisor
Department	Population Health Partnerships
Exemption Status	Exempt
Requisition #	24805
Direct Reports	Regional Care Team staff including: Registered Nurse Care Coordinators, Behavioral Health Care Coordinators, and Health Care Coordination Staff
Manager Title	Care Team Manager
Pay & Benefits	Estimated hiring range $109,500 - $133,840/year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits
Posting Notes	This remote position supervises the pediatric team. Candidates must reside in one of the 9 listed states.

Job Summary

This position is responsible for supervising the daily operations of a cross-functional regional care team designed to support the care coordination needs of our members and to meet the Exceptional Needs Care Coordination OARs governed by the Oregon Health Authority. Regional teams are located in one of three areas: Centrally located teams at the health plan, community-based teams and teams in our CCO regions (e.g., Jackson County and Columbia Pacific). This position is also responsible for meeting various CCO integration requirements as they are developed and implemented, including assuring implementation of effective care coordination processes with the Long-Term Services and Supports agencies and providers in each CCO region. This position also assures effective support to the delivery system related to care coordination needs for their patients, and as such, maintains excellent collaborative working relationships with Plan Operations benefit management leaders and staff. Finally, this position supervises a combination of clinical and non-clinical staff.

Essential Responsibilities

• Lead the daily work of care coordination staff, and act as a resource for staff who encounter challenges with assuring access to health care services for members.
• Provide side by side supervision, coaching and training on care coordination job responsibilities and programmatic initiatives; consult or involve other supervisors or managers as needed.
• Provide leadership and health plan integration support to CCO regional executives, transformation specialists, and clinical advisory panel and community advisory council members.
• Provide leadership and health plan integration support to community partners and social service agencies that serve our members; act as liaison between CareOregon and community partners by assisting in communications and problem solving when appropriate.
• Assure appropriate referrals and handoffs from care team staff to other health plan programmatic staff occur.
• Review staff's work to ensure understanding and implementation of program priorities and principles.
• Ensure daily activities are being monitored, scheduled and coordinated across the team.
• Identify areas for program and process improvement and make recommendations to department management.
• Develop community resource partnerships with associated service providers, such as behavioral health and high use member provider sites
• Work with Population Health Partnership leadership to develop, monitor and evaluate metrics to assess care team effectiveness.
• Act as a role model for department staff for professional behavior and appropriate work ethic.
• Participate in multidisciplinary rounds during which members' needs are discussed and evaluated and plans of care developed and/or updated, as needed.
• Maintain working knowledge of mandated benefits as they relate to members enrolled in relevant programs.
• Promote the creative use of available community resources as an adjunct to health plan benefits and follow-up to determine if these are received by the member.
• Perform other duties and projects as assigned.

Employee Supervision

• Supervise team(s) and recommend team direction and goals in alignment with the organizational mission, vision, and values.
• Identify work and staffing needs to meet work expectations; recruit and hire, using an equity, diversity, and inclusion lens.
• Plan, organize, schedule, and monitor work; ensure employees have information and resources to meet job expectations.
• Lead the development, communication, and oversight of team and individual goals; ensure goals, expectations, and standards are clearly understood by staff.
• Train, supervise, motivate, and coach employees; provide support toward employee development.
• Incorporate guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
• Ensure team adheres to department and organizational standards, policies, and procedures.
• Evaluate employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).
• Perform supervisory tasks in collaboration with Human Resources as needed.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Bachelor of Nursing degree with a current unencumbered RN license in the State of Oregon or Master's Degree in Social Work, Psychology, or Counseling
• Minimum 3 years' experience in clinical population health program or related clinical setting

Preferred

• Minimum 1 year experience in a supervisory or lead position or completion of CareOregon's Aspiring Leaders Program; lead roles preferably include regular assistance to a manager or supervisor in staff hiring, coaching, performance evaluation, and other supervisory tasks
• Licensure (LPC, LCSW, LMFT, LMSW, LMHC or equivalent) for candidates with a Master's Degree in a Behavioral Health field
• Experience within a health plan or Medicaid

Knowledge, Skills and Abilities Required

Knowledge

• Working knowledge of OHP and Medicare benefits
• Working knowledge and use of Trauma Informed language and principles
• Working knowledge of ENCC OARs and CCO integration requirements and CareOregon's current Medicare Model of Care standards
• Understanding of mental health and substance use disorders and how they impact health
• Understanding and use of Person First language and principals
• Knowledge of community social service agencies

Skills and Abilities

• Ability to supervise multidisciplinary teams to reach their full potential for collaboration, productivity and effectiveness
• Ability to keep multiple tasks on track and bring projects successfully to completion
• Ability to remain flexible; positive, and adaptable
• Ability to commit to process improvement, employee development, principles of cultural competence, and personal growth
• Able to build productive professional relationships, hold staff accountable and resolve conflicts successfully
• Ability to display non-judgmental attitude
• Ability to work in a continuously changing environment and support others to embrace change
• Strong motivational skills to inspire and facilitate staff engagement and learning
• Ability to synthesize bio/psychosocial information and define the significant priorities for patients with complex illness
• Aptitude for behavior change coaching
• Ability to mentor individual and team growth
• Ability to implement projects and to train staff to new processes and procedures
• Ability to problem solve creatively
• Ability to develop and implement policies and procedures
• Ability to work in an environment with diverse individuals and groups
• Aptitude for using computer-based programs
• Familiarity with operations of primary care clinics

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly and perform repetitive finger and wrist movement for at least 6 hours/day

Working Conditions

Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

#MULTI

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.