Client Relations Account Representative II

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We're looking for a Client Relations Account Representative II to join our ever-evolving Customer Experience team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

In a Client Relations Account Representative II role, you will act as primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for one or more assigned clients.

What you'll own

* Answers customer inquiries, primarily over the telephone, e-mail or facsimile.
* Develops strong working relationships with assigned clients.
* Serves as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
* Provides support in research and resolution of problems and inquiries.
* Coordinates with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed and all operational arrangements are in place to service assigned accounts.
* Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
* Responsible for tracking and coordinating the resolution of customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
* Responsible for client satisfaction, maintaining client communication, the overall management of the client relationship and client retention activities.
* Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

What you bring

* Ability to understand and apply concepts
* Ability to handle projects commensurate with job expectations
* Ability to analyze and solve problems using learned techniques and tools
* Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
* Flexibility, versatility, dependability
* Prior banking or finance related experiences a plus; personal banking experience preferred
* Organizational and time management skills required
* Strong problem solving skills
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Is resourceful and proactive in gathering information and sharing ideas
* Ability to work both independently and in a team environment

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.