New

Manager, Internal Communications

Capital One
United States, New York, New York
Jan 28, 2025
Manager, Internal Communications Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale, and are exploring making them available to others through our enterprise B2B software business, Capital One Software. The Capital One Software Communications team is seeking an experienced and confident communications leader who is obsessed with inspiring change through innovative experiences, content, and storytelling. About The Role: Capital One is looking for a strategic, results-driven communications professional to join a talented group of integrated communicators on our Corporate Communications team. This role is uniquely positioned to support the Capital One Software business and work alongside business and technology partners within the organization. This is an opportunity to work in a startup environment, be innovative, and make an immediate impact within a business that is scaling rapidly. On the Capital One Software Communications team, you will be responsible for working with key executives and their leadership teams to understand areas of need and build sustainable communications strategies designed to share the vision of the organization as well as engage, empower and inspire associates. With a focus on executive and internal communications, you will be a part of a talented team who brings the organizational strategy to life for our associates. You will be responsible for executive-level communications and strategic storytelling to support the leaders and initiatives within our organizations. This position requires exceptional written, verbal and presentation skills; experience consulting executives; the ability to lead projects and work with multiple stakeholders or partners to meet objectives; and a proven track record of building trusted relationships and influencing key stakeholders to achieve the best results with associates, customers and the business in mind. Our Ideal Candidate Has Experience: Working closely with leadership to build out, manage, and execute strategic, creative communication campaigns through editorial, video, and graphic content Collaborating with teams across the enterprise to write engaging and compelling content Building relationships within technology and communications communities of practice Utilizing traditional marketing channels, communications tactics, change management practices, and social media Leveraging measurement plans and data to formulate and evolve strategies and campaigns Ability to present complex, subject matter in a professional, concise, and compelling manner Easily adapts to change and takes on a growth mindset approach Creative, integrative problem-solving and structured thinking Strong project management skills and ability to handle multiple projects simultaneously Responsibilities Include: Build and execute strategic plans for top of house and executive-level leader communications Lead with the customer and translate needs into thoughtful strategy Write, proofread, and edit communications needed to support strategic plans Effectively leverage a suite of communication channels - like email, Slack, video, and internal platforms, - while innovating on new channel opportunities Work effectively in cross-functional teams to advance the team and leadership's communication strategy and implement a range of creative solutions to reach key target audiences Basic Qualifications: Bachelor's degree or military experience At least 5 years of experience in communications Preferred Qualifications: 5+ years of experience in one or more of the following: corporate communications, multi-channel marketing, internal business communications, or leading large-scale organizational change and communication projects 2+ experience working with a technology-oriented company Experience with organizational change communications At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $115,200 - $131,500 for Communications Manager McLean, VA: $126,700 - $144,600 for Communications Manager Richmond, VA: $115,200 - $131,500 for Communications Manager New York, NY: $138,300 - $157,800 for Communications Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).