Assoc Content Designer

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As an Associate Content Designer, you will drive the execution of an digital self-service experience for Charter's customers. As a writer, you convey a professional and direct yet friendly tone, and are concise with your language.You are receptive to feedback and adaptable in the face of changing priorities. You also have excellent time management skills and can be self-directed when necessary.

This is an opportunity for an organized and creative thinker to make a difference in this role as part of a collaborative team.

WHAT OUR ASSOCIATE CONTENT DESIGNERS ENJOY MOST

• Writing communications that provide crucial information relevant to customers' Spectrum experience, including billing changes, outages, appointment reminders and everything in-between
• Creating email and SMS copy that supports not only our Spectrum representatives, but helps explain topics directly to individual customers
• Writing and editing content for our support site within our Content Management System (CMS)
• Ensuring consistent messaging across all channels (e.g., support site, digital communications and the My Spectrum App)
• Collaborating with stakeholders to determine the best possible customer experience
• Incorporating editorial feedback received from stakeholders into our content according to our Spectrum style.
• Ensuring the proper and most effective tagging of content for search engine optimization and performance.

During a typical day, you may be writing a customized support article, incorporating segmentation criteria, editing a pre-existing online form, or evaluating performance metrics to influence changes to online content. If you want to be an advocate for the customer experience within an organization, this role may be for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Writing experience: 6 months or more
• Education: Bachelor's degree or equivalent experience
• Technical skills: Familiarity with common productivity tools (MS Office, etc.)
• Skills: Understanding of basic UX/product design principles
• Abilities: Collaborate and work well with others; understand design thinking and user experience design best practices, in particular the difference between copywriting and content design; effective written and verbal communication skills; effective time management skills and ability to be self-directed when needed
• Working conditions: Office environment

Preferred Qualifications

• Technical Skills: Content Management Systems (Drupal, AEM, Wordpress); Understanding of basic web technologies (HTML, CSS); Familiarity with common productivity tools (MS Office, etc.); Adobe Creative Cloud applications
• Skills: Manage multiple projects at a time; Data analysis and reporting;

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life
  

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