Sr. Workforce Management

• Develop and Implement Workforce Strategies: Lead the creation and execution of workforce management strategies that align with organizational goals, ensuring optimal resource allocation and long-term operational success.
• Drive Process Improvement Initiatives: Lead initiatives to identify and improve workforce management processes, enhancing organizational efficiency and effectiveness.
• Deliver Data-Driven Insights: Oversee developing and maintaining comprehensive reporting systems, offering actionable insights and recommendations to leadership for informed decision-making.
• Lead and Execute Cross-Functional Projects: Take ownership of key projects, such as workforce optimization, ensuring alignment with strategic business goals and driving positive outcomes.
• Mentor and Develop High-Performing Teams: Provide guidance and mentorship to junior team members, creating a culture of continuous learning and professional growth within the workforce management team.
• Build and Maintain Strong Cross-Functional Relationships: Collaborate with various departments to ensure workforce plans support broader business objectives and contribute to organizational success.
• Demonstrate Self-Motivation and Initiative: Be a proactive, results-oriented individual who works independently to identify challenges and deliver solutions.
• Social Media Reporting Strategies: Create reports on social media metrics monthly and quarterly, providing valuable insights to enhance customer engagement strategies and brand presence.
• Personal and Professional Growth: Actively pursue skill-building and career development opportunities to support continuous learning and advancement for yourself.

Experience:

• Proven leadership experience in project management, call center operations, customer service, or contact center environments, demonstrating a record of accomplishment of driving results and managing teams effectively.
• Self-starter with a proactive, results-oriented approach to problem solving and decision-making in dynamic environments.
• Proven ability to mentor and develop teams, promoting continuous improvement and professional growth.

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.