IT Support Technician I

ESSENTIAL JOB FUNCTIONS:

• Imaging workstations
• Setup workstations for new associates
• Maintains and repairs laptops, surfaces, Ipads, desktops, Macs, mobile devices and other computer peripherals
• Documents, upgrades and replaces PC hardware and software systems
• Provides support to end users on a variety of technical issues through ServiceDesk ticketing system
• Provides user support for all applications
• Identifies, researches, and resolves technical problems within SLA
• Responds to telephone calls, email and personnel requests for technical support
• First-level support for printers, copiers and plotters
• Assist team with mass deployments and projects
• Training associates of new technology
• May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

JOB QUALIFICATIONS AND REQUIREMENTS:

• Associate's degree in related field desired
• 2 or more years related work experience in helpdesk environment
• Knowledge and experience with PCs, Servers, network hardware and software
• Data cabling in switch closets
• Microsoft desktop operating systems and Macs
• Microsoft Office 365 Administration
• Powershell and scripting required
• Active Directory
• RFID and camera systems
• Azure Administration
• MDM & SCCM
• Microsoft Intune knowledge
• Excellent oral and written communication skills
• Microsoft certifications desired

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

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