New 
Launch Manager
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Jan 29, 2025 | |
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OverviewWe are looking for a Launch Manager to join our marketing operations team in the Monetization & Business Planning organization. Microsoft is leading the world into a new era of experiences powered by artificial intelligence, and this opportunity will place you in the heart of the team who transforms Microsoft's products and services into value for customers and partners while driving growth for the company. As a Launch Manager, you will oversee the continuous improvement of the quality of our launch processes. Working closely with Business Planners, Launch Leaders, Operations, and Engineering colleagues who deliver product launches, you will ensure that incidents raised by customers and partners are resolved efficiently, and the learnings from those incidents are used to increase quality. Using proficient project management skills, you will align the efforts of team members to ensure delivery within Service level agreement (SLA) and effective communication of progress on key success metrics, with supporting insights and action plans. A key opportunity of this position will be to use your creativity to identify when the infusion of AI into operational processes can accelerate improvements, such as by creatively building and training AI agents.
ResponsibilitiesAct as the primary point of orchestration for the incident management process, ensuring clear and consistent communication with stakeholders.Coordinate and manage the resolution of incidents to ensure timely and effective resolution. Examples of incidents: price inaccuracy, availability inaccuracy, etcConduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.Collaborate with Business Planners, Launch Leaders, Operations, and Engineering teams to ensure timely root cause analyses and improvement actions.Develop and maintain incident management processes and procedures to ensure efficient handling of incidents.Monitor and report on incident trends and performance metrics to drive continuous improvement in incident management practices.Utilize project management skills to align team efforts and ensure delivery within SLAs.Communicate progress on key success metrics, providing supporting insights and action plans.Identify opportunities to infuse AI into operational processes to accelerate improvements, including building and training AI agents.Create and maintain documentation and training materials to support team members and stakeholders. | |