Senior Program Manager, Product Readiness

Teladoc Health
United States
Jan 29, 2025
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives. Summary of Position Teladoc Health was founded on a simple, yet revolutionary idea: that everyone should have access to the best healthcare, anywhere in the world on their terms. We're creating a truly unified and personalized consumer experience; developing technologies to connect to patients and extend the reach of care providers; delivering the highest standard of clinical quality at every touchpoint; and enhancing health decisions and outcomes with smart data and actionable insights. Today, we're delivering on our mission by providing whole-person virtual care that includes primary care, mental health, chronic condition management, and more. We are seeking a highly organized, detail-oriented Sr Program Manager focused on Product Readiness to join our team, reporting to the Manager, Program Management under Product Operations. The ideal candidate has a proven track record of working cross functionally to ensure new products are market-ready and excels in leading teams in a fast-paced, collaborative environment. Join us in innovating towards a more personalized approach to supporting people to live better, healthier lives. The position is remote with potential for travel up to 10% of time. Essential Duties and Responsibilities Leadership:Lead development, communication, and execution of comprehensive product readiness strategy including go-to-market and post-launch plans. Process Improvement:Drives processes that elevate our go-to-market planning and ensure operational readiness for product launches. Champion continuous improvement using innovative ideas to increase effectiveness. Project Management:Work across organizational boundaries to ensure that all go-to-market goals and critical milestones are met. Manage program risk by communicating issues and mitigation plans to all levels including leadership and recommending solutions. Product Readiness: Drive operational readiness to ensure that the product is able to be properly marketed, sold, contracted, trained, billed, supported, and reported against. Coordinate and communicate with stakeholders around key activities. Change Management:Ability to drive change and create team alignment. Sees the connection points across initiatives and calculates the impact to adoption. Demonstrates flexibility and adaptability to ongoing changes. Communication Strategy: Effectively communicate and share program health status with executive leadership, owning escalation paths, and driving decision making. Risk Mitigation: Ability to proactively identify risk, work through mitigation solutions, and understand impact to dependencies. Supervisory Responsibilities No Qualifications 5+ years of experience in product readiness, program management, go-to-market strategies, or a related field. Direct experience with product launch processes in a highly matrixed organization. Excellent organizational and project management skills. Ability to think critically and strategically to address complex problems and develop effective solutions. Knowledge of product development methodologiesincluding Agile and SAFe. Bonus Qualifications Experience working in a B2B software companywithin the healthcare technology industry strongly preferred. Experience in building and managing program plans, risk logs, intake forms, and automated notifications within Smartsheet strongly preferred. The base salary range for this position is$120,000 - $140,000.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed hereTeladoc Health Benefits 2025.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions. #LI-SS2 #LI-Remote Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.