Senior Implementation Manager

Description

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  Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
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  Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
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  Lead and manage client implementations to ensure smooth transitions.
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  Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
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  Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
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  Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
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  Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
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  Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
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  Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
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  Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
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  Effectively communicate project status and deliverables with internal and external teams to ensure project success.
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  Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
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  Track milestones and document client interactions and insights in Totango to enhance overall client experience and relationship management.

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  A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.

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  Minimum of 3 years of pertinent experience in a client-facing role within software support.
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  Proficiency in Meltwater products, coupled with comprehensive domain expertise and understanding of various use cases.
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  Demonstrated empathy and adeptness in swiftly comprehending customer needs, fostering rapid relationship development.
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  Strong business acumen, encompassing an understanding of diverse departmental and industry requirements.
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  Customer-centric mindset with a keen awareness of the significance of maintaining robust customer relationships.
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  Exceptional problem-solving abilities and exceptional verbal and written communication skills.
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  Outstanding organizational prowess, including effective prioritization, scheduling, and time management, even under pressure.
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  Proficiency in presentation skills and conducting online meetings, coupled with the ability to deliver comprehensive training and collaborate with clients to address concerns.
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  Deep-rooted passion for media, news, and current affairs.
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  Experience in crafting complex Boolean queries.
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  Excellent written and verbal communication skills in [Language] and English.
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  Openness to embrace our hybrid work schedule, requiring presence in the office 2 days per month.
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  The ability to legally work in the country of hire is required for this position.

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  Flexible paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Energetic work environment with a hybrid work style, providing the balance you need.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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  Base Salary of $60,000-$75,000 USD per year + 20% quarterly bonus [subject to the terms of the applicable bonus plan]
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  Total compensation range for this position: $72,000 - $90,000 USD per year.