Customer Support Specialist

Ampcus, Inc
United States, Wisconsin, Marinette
Jan 30, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Support Specialist Location(s): Marinette, WI What You Will Do: As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the company Fire Suppression parts and product and positively interact with customers both verbally and written. Part of your day-to-day tasks include: Handle customer complaints. Review and close disputes with collections team. Follow up and coordinate internal resolution to customer complaints. Handle RMAs/credits. Manage cases in Salesforce.com. What We Look For: Required Problem solving skills. Proactive mindset. Agile - work in fast paced environment with quickly changing priorities. Ability to manage tasks effectively. Active Listening skills. CRM experience with Salesforce.com, SAP and JD Edwards. Attention to detail. Proficiency with Microsoft Office Suite. Bilingual skills a plus. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.