New

IT Networking Specialist I

bioMerieux Inc.
United States, Utah, Salt Lake City
Jan 30, 2025
IT Networking Specialist I Location: Salt Lake City, UT, United States Position Type: Unfixed Term Job Function: Customer Service Share: share to e-mail Share on Facebookshare to facebook Tweetshare to twitter Share on LinkedInshare to linkedin Apply Now > A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada. Come and join a family-owned global company with a long-term vision, and a human-centered culture. Description Position Summary & Responsibilities: This role can be based in either Salt Lake City, UT or Durham, NC and cannot be fully remote. Provide Lab IT networking technical support, training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the Lab IT networking umbrella include but are not limited to: device relationship management (VILINK), networking, IS security, middleware solutions, middleware connected systems, data management software, integration projects, LIS interfaces. Assist with the networking connection of systems marketed by bioMerieux. Support the installation of the remote solutions tool marketed by bioMerieux. Answer internal and external customer inquiries per established guideline and document in CRM system; consult as appropriate with IT Specialist, Application Specialist, System Engineer, Management, Global Customer Support. Execute problem solving and troubleshooting skills for remote/phone support as well as on-site Lab IT support. Assist with launch/implementation of new systems by learning new products, providing input to development of documentation, and troubleshooting procedures for all systems. Support IT & Data Solutions projects and tasks efficiently in support of corporate objectives. Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. Perform on-call duties as needed to provide 24-hour technical support to customers. Contribute to revenue generation initiatives through promotion of value-added projects and services. Execute investigation process according to CRM best practices. Perform accurate and timely documentation in CRM system for Cases and Work Orders Completed. Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Education, Skills, & Experience: Bachelor's degree in Information Technology, Information System, Computer Science, or a related technical field with 2+ years' experience as a network engineer, network administrator, networking technical support, LIS interfaces, servers, software applications, hardware, middleware, and computers. High School Diploma/GED with 6+ years' experience as a network engineer, network administrator, LIS Support, or general IT support also accepted 2+ years' experience in end-user support required; experience with systems marketed by bioMerieux a plus. Networking and/or Security experience is desired Previous experience with direct customer outreach & support CompTIA Security + certification preferred or certification achieved within 24 months of hire. Exhibit good interpersonal and communication skills #LI-US Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at recruitment@biomerieux.com. BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS). 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