Associate Claims Care Center Representative

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

In this primarily remote role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (recommendation is 50 miles or less). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

These offices are located in:

Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Atlanta GA 30328.

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

Primary Accountabilities
*Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
*Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims.
*Efficiently handles interactions via inbound calls, outbound calls, and digitally.
*Completes cross-functional responsibilities with multiple lines of business across the enterprise.
*Demonstrates the ability to work independently and problem solve.
*Identifies and gathers necessary information to accurately process claims and achieve business goals.
*Provides exceptional customer service to internal/external customers and business partners.
*Utilizes claim systems and other applications necessary to complete job tasks with precision.
*May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.

Specialized Knowledge & Skills Requirements
*Demonstrated experience providing customer-driven solutions, support, or service.
*Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
*Demonstrated ability to work independently and problem solve.
*Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

Licenses
*Not applicable.

Travel Requirements
*Up to 10%.

Physical Requirements
*Work that primarily involves sitting/standing.

Working Conditions
*Not applicable.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.