Senior Consultant

Engagement Management and Delivery

• Manage and deliver defined scope of engagement plan including oversight of related activities, timelines, staff scheduling, deliverables and outcomes.

• Apply strong analytical and critical thinking skills to demonstrate the value of our solution to clients and prospective clients.

• Lead and focus team efforts in data gathering and analysis, data interpretation, process design, and developing solutions to difficult or complex client situations to ensure goals and objectives are met.

• Utilize tools to measure engagement progress, benefits provided to clients, and achievement of budget expectation.

Client Relationship Management

• Build and manage successful client relationships at the VP level and above, generating positive client feedback on quality, value, innovation, delivery, and results.

Directing and Leading Teams

• Demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations.

• Successfully lead and manage a diverse team of professionals on large complex engagements by fostering a collaborative team culture.

• Orchestrate multiple complex engagement work streams through others by directing and leading, and executing.

• Provide quality control and performance outcomes for all work deliverables.

Communication and Collaboration

• Communicate effectively (written and verbal) to a variety of audiences; must be able to persuade and influence the actions of others; Interactions will range from routine to complex and include formal and informal presentations, one-on-one and group discussions.

• Prepare final client status reports and create presentations to clients and engagement staff that demonstrate full command of factual material.

• Manage day-to-day client relationships including executive leadership.

Sales and Practice Development

• Develop and maintain strong client relationships to expand current engagements and identify new business and cross-selling opportunities.

• Build a strong network of client and industry relationships which strengthen the Press Ganey brand in the market and provide avenues that generate new business.

• Participate as a leader in practice management and innovation which includes creating and enhancing current tools, methodologies, recruiting practices, and personnel development processes.

Qualifications:

• 14+ years of previous work experience in healthcare

• Director level experience in healthcare or senior level consultant

• Experience working with complex data sets across the human experience (patient, employee, safety, quality, payor, clinical operations, etc.)

• Background in leading performance improvement and/or change management initiatives in a complex environment

• Experience in medical management design and operations

• Healthcare corporate strategy/innovation development

• Healthcare quality improvement, change management, performance improvement initiatives

• Strong data analytic skills (Excel, Access, SQL, SAS, etc.)

• Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation

• Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities

• Proactive, "can do" approach and growth mindset

Education

• Master's degree required from an accredited university. Disciplines preferred include business administration, health policy and administration, finance, or clinical degree (RN, MD, APP, PharmD)