Computer Specialist

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI is seeking a Computer Specialist to join us.

1. Perform installation and repair services to mobile systems such as In-Car Computers, In-Car
Camera and Body Worn Camera along with their associated peripherals.
2. Coordinate with end users to perform installations and repairs to IT related equipment along
with user training with computer systems at agency fixed site facilities.
3. Installation and configuration of audio logging software utilized with radio communication
workstations.
4. Provide regular reports on service and other division related activities.
5. Travel to multiple agency facilities is required ranging from Queen Anne's County to Somerset
County on the east coast of Maryland.
6. After hours support as needed.
7. Management of and timely response to web help desk tickets (expectation is a ticket is
responded to within 24 hours of receipt on a non-urgent issue, urgent issues should be followed up
on immediately and if travel is involved response within 4 hours).
8. Install, configure, test, and maintain mobile data computers (using Windows OS), printers and
scanners.
9. Install, configure, test, and maintain all camera systems to include the Body Worn Camera for
the Trooper Installation and configuration of audio logging software (INFORM).
10. Support the Waterloo/Jessup, Maryland Mobile Systems Unit.
11. Create clear, concise documentation of system updates, project work assigned, troubleshooting
processes as requested.
12. Create clear and concise documentation/guides for the systems deployed by ESD.
13. Train end users in the use of all ESD related systems.

Education and Years of Experience: Bachelor's Degree from an accredited college or university with a major in Computer Science,
Information Systems, Engineering, Business, or other related scientific or technical discipline or
three (3) years of equivalent experience in a related field.

Required and Desired Skills/Certifications: Must have five (5) years of computer experience in at least two (2) of the following disciplines:
systems analysis, systems programming, application programming, or equipment analysis.

Additional Requirements:

At least three (3) years of experience as either a computer hardware and/or systems software
specialist, or as a systems analyst with duties relating to the evaluation of third- and
fourth-generation or state-of-the-art computer hardware and software and its ability to support
specific requirements for systems management or large-scale system development and maintenance.

Preferred Experience:
* Professional experience with the technologies below:
o Windows OS
o In-Car Camera (Dashcam) and Body Worn Camera systems
o INFORM Software

Min Citizenship Status Required: H 1B

Physical Requirements: No Physical requirement needed for this position.

Location: 7053 Ocean Gateway, Easton, MD 21601, USA