Director, Information Technology & Support Services

Harmony Biosciences is recruiting for a Director, Information Technology & Support Services in our Plymouth Meeting, PA location. This role is an operational and hands-on role to design, configure, maintain, manage and monitor network systems, cloud and servers; oversee the computer/server operations/ end computing and environment; provide information, direction, and/or recommendations regarding network installations, and configurations including, but not limited to, cloud, telephone, and wireless systems; resolve network operational issues; and provide Microsoft and technical support to the organization. This role also leads the team responsible for Cloud infrastructure and Customer support including Microsoft and is a four day/ week onsite role.

Responsibilities include but are not limited to:

• Design and Administer Cloud - Systems, Infrastructure, and Servers.
• Manage the Microsoft and Azure environments
• Assess incidents, complaints, and/or accidents for the purpose of resolving and/or recommending a successful resolution.
• Work closely with the business on a regular basis and provide adequate support by managing the help desk system
• Design computer networks for the purpose of ensuring effective and efficient operating systems.
• Manage assigned projects and program components for the purpose of delivering services in accordance with established polices and administrative procedures.
• Secure all servers.
• Prepare and monitor a disaster recovery plan, including backup servers.
• Provide repair and upgrades to hardware, networks, and software.
• Develop bid specifications for new and replacement hardware and software.
• Coordinate the selection, recommendation, and purchase of equipment and support materials.
• Develop and maintain accurate inventory of all technology equipment.
• Coordinate and provide in-service and hands-on training for hardware and software applications, as needed.
• Prepare and manage the Information Technology budget (for the entire department?)
• Contribute estimates, plans and assumptions to the Facilities budget for Information Technology.
• Works with relevant departments (Facilities, HR) to partner on space planning, furniture/equipment, and management of new and existing locations.
• Manage internal personnel and/ or external contractors/ vendors
• Manage the technology aspects and features of Harmony's conference rooms and the technologies within
• Manage SOPs and documentation for Infrastructure and Service desk
• Install and Manage Printers
• Manage support for corporate telephone systems with vendors
• Collaborate and partner with the Projects/ Portfolio director on Licensing
• Take responsibility and be as the SME on all things technology

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor's Degree in Information Technology, Computer Science or related field required
• 10+ years of hands on experience in network administration, including, but not limited to TCP/IP, network security, and anti-virus and anti-spam techniques.
• 8+ years of experience in coordination and setting up of computer and peripheral systems, including, but not limited to, planning, specifications development, purchasing, installation, training, trouble shooting and repair.
• Microsoft and Azure experience a must and MCSE certification a plus
• Programming and network administration preferred
• Collaborative and partnership with an open mind to work with the business a must
• Strong leadership skills to inspire, motivate and guide team members toward common goals are essential for maintaining team morale and productivity.
• Excellent time management skills and the ability to balance multiple assignments and deadlines in a fast-paced environment.
• Adept at identifying problems, analyzing situations, and coming up with innovative solutions.
• Strong customer service and problem resolution skills.

Physical demands and work environment:

• Domestic travel is estimated to be up to 25% for this role
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• Specific vision abilities required by this job include Close vision.
• Manual dexterity required to use computers, tablets, and cell phone.
• The employee must occasionally lift and /or move more than 50 pounds.
• Continuous sitting for prolonged periods.

What can Harmony offer you?

• Medical, Vision and Dental benefits the first of the month following start date
• Generous paid time off and Company designated Holidays
• Company paid Disability benefits and Life Insurance coverage
• 401(k) Retirement Savings Plan
• Paid Parental leave
• Employee Stock Purchase Plan (ESPP)
• Company sponsored wellness programs
• Professional development initiatives and continuous learning opportunities
• A certified Great Place to Work for seven consecutive years based on our positive, values-based company culture

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Harmony Biosciences is a pharmaceutical company headquartered in Plymouth Meeting, PA. The company was established in October 2017 with a vision to provide novel treatment options for people living with rare, neurological disorders who have unmet medical needs. For more information on Harmony Biosciences, visit www.harmonybiosciences.com

Harmony Biosciences is an Equal Opportunity, e-Verify Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Recruitment agencies please note: Harmony Biosciences will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.

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