Telehealth Nurse Navigator

The Telehealth Nurse Navigator is responsible for serving as the patient and/or caregiver single point of contact for all interactions including clinical and reimbursement. This position will serve as the dedicated voice to the patient for product specific education, care coordination, and individualized adherence support outreach. In addition, the position will support on-going adherence by working with the patient on short and long term goals using care planning tools. Serving as the dedicated voice to the patient and/or caregiver, this position will also communicate the results of the benefits investigation, enroll and administer co-pay, patient assistance, and clinical trial, collaborate on shipment of free goods, conduct missing information outreach to patients and provide on-going commercial service support for the patient.

Hours: 9a-6p CST or 10a-7p EST

Responsibilities:

• Provide adherence services focused on primary non-adherence and in-home injection training

• Coordinate in home injection training support to cover techniques, review of injection materials, supplies, appropriate disposal and continued patient follow up

• Provide consumer support in a call center environment for patients receiving treatment.

• Risk assess patient for compliance and adherence to treatment regimen

• Identify barriers to care

• Support patient care planning and development of short and long term goals

• Provide information about disease process

• Provide emotional support to patient and family members

• Accepts inbound calls and makes outbound calls to enrolled patients

• Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects

• Enter all consumer activities accurately in clinical data base

• Intakes and reports adverse events as directed

• Provide case management support

• Provide patient support for payer policies and coverage issues

• Communicate reimbursement and financial assistance information

• Conduct missing information outreach

• Communicate completed benefits investigations

• Identify, enroll, and administer the co-pay program

• Responsible for administration of the PAP and clinical trial programs

• Conduct on-going assessment of eligibility for commercial services

• Collaborate with internal and external stakeholders to order, coordinate, and confirm shipments

• Must be able to work a flexible schedule and have flexibility for changing program needs

• Performs related duties as assigned

Education:

• Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in

• any state with the ability to obtain licensure in all 50 states

• Graduation from an accredited nursing program

• Experience with and/or potential to provide high quality customer service

• 3 years nursing experience required

• Telephonic experience a plus

• Certification may be required

• Graduation from an accredited nursing program

Skills:

• Excellent oral and written communication skills

• Excellent interpersonal skills

• Ability to use a computer for data collection proficiently

• Strong organizational skills; attention to detail

• Good critical thinking skills

• Strong computer skills

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned