Sr. Manager, Cargo Services

TOTE Maritime Puerto Rico, a leader in safe and reliable service to Puerto Rico, is seeking a Sr. Manager, Cargo Services to join the team at our Jacksonville, FL office.

In this position you will:

be responsible for managing all functions of the hazardous, regulatory, and cargo support teams. This includes maintenance of vessel schedules and maximizing vessel utilization through the prioritization and advancement of cargo. Develop procedures to ensure accurate reconciliation of vessels. Ensuring adherence governing the movement of cargo by regulatory agencies is strictly followed. Facilitate compliance with all hazardous requirements as established by the 49CFR. Develop people, processes, and ideas through continuous improvement. Be instrumental in developing staff by accurate, honest feedback, and ethical behavior.

Main Duties and Responsibilities Include:

• Ensure compliance with Puerto Rico Tax office, US Customs, USDA, and US Census.
• Research and ensure that any regulatory issues are resolved timely and accurately.
• Identify areas of potential regulatory issues and ensure corrective actions are developed.
• Ensure direct reports follow established work instructions, SOPs, and accepted processes.
• Encourage continuous improvement initiatives measurement and analysis.
• Formulate cargo projections through the use of historical data and track and trace results.
• Prepare and communicate priority cargo list when expected cargo volume exceeds space.
• Establish open communication with the commercial team and act as liaison with operations to ensure customer expectations are met.
• Ensure sailing schedule is maintained in back-office system.
• Maintain necessary data for KPI's.
• Establish and maintain open communication with all terminal locations.
• Ensure vessel reconciliations are performed accurately and within an established time frame.
• Stay up to date with international regulations, including IMDG Code, 49CFR, and applicable local regulations, to ensure compliance with all hazardous materials transportation requirements.
• Manage the timely receipt of hazardous documentation from customers
• Ensure timely delivery of the dangerous cargo manifest to the Terminal Ops Team.
• Act as the primary point of contact for managing incidents involving hazardous materials during transportation, coordinating appropriate response actions, and ensuring compliance with reporting requirements.
• Develop and implement robust safety protocols and standard operating procedures (SOPs) for handling hazardous materials throughout the shipping process, including loading, unloading, storage, and emergency response procedures.
• Conduct regular training sessions for employees involved in handling hazardous materials, ensuring they have the knowledge and skills to comply with safety regulations and respond to emergency situations.

The ideal candidate will have:

Education:

• High school diploma required.
• Associates or Bachelors degree preferred.

Skills, Knowledge, and Abilities:

• Ten or more years of transportation experience preferred.
• Experience with State and Federal transportation governing agencies such as U.S. Customs, USDA, PR Tax Office, USCG, etc.
• Detail oriented with strong organizational skills.
• Ability to work under pressure and meet deadlines in a timely manner.
• Ability to manage multiple tasks.
• Ability to work extended and irregular hours.
• Microsoft Word, Outlook and Excel skills.
• Ability to lead people.
• Commitment to process improvement.

Why TOTE?

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company's values and vision.

Explore the possibilities with TOTE Group

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

TOTE Maritime Puerto Rico is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Puerto Rico is a drug-free employer and a participant of the E-Verify Employment Verification Program.

Equal Opportunity Employer M/F/Veteran/Disability

Drug Free Workplace