Swimming Pool Operations Manager

JOB SUMMARY:

The Swimming Pool Operations Manager is responsible for intermediate professional management and administrative duties related to the planning, organizing, and operation of the Edward P. Thomas, Jr. and William R. Diggs Memorial Swimming Pools. Responsible for the hiring, training and supervision of City seasonal staff. Serves as a liaison between the City and contracted Pool Management Company. Position shall provide for the overall daily operation of the swimming pool facilities to include: daily admission and concession sales, customer service, cleanliness, and contract management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees operation of Thomas and Diggs Public Swimming Pools, including contract management, hiring and training of seasonal staff, and management of ticket and concession expenses and revenue.
• Oversees overall operation of Summer Swim Program, including swim lesson registration, hiring and training of seasonal staff, expenses, and revenue.
• Provides a high level of customer service to patrons, responding to pool related program questions, in-person, via email and telephone.
• Responsible for all daily admission sales, pool pass entry, punch card entry and special camp/group entry through an electronic registration system (RecTrac). Subsequently responsible for the collection of all revenue resulting from daily admission sales, ensuring that number of daily admission sales and revenue collected correlate.
• Ensures concession products are available for sale and reports any products that require restocking.
• Responsible for the sale and revenue collection of concession products, ensuring that products sold, and revenue collected correlate.
• Acts as liaison with Pool Management Company on a regular basis to ensure for safe and efficient facility operations.
• Maintains open communications with City pool staff, pool patrons, pool management staff (particularly the contracted pool manager) and the Recreation Supervisor.
• Notifies supervisor of all incidents, including facility work orders, and completes necessary documentation.
• Performs other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.

REQUIRED EDUCATION AND/OR EXPERIENCE:

• Five (5) or more years of experience with direct pool operation and management.

REQUIRED CERTIFICATES AND/OR LICENSES:

• CPR/AED and First Aid.

REQUIRED SKILLS (Communication/Language; Mathematical; Computer; etc.):

• Strong written and verbal communication skills.
• Skilled in areas of supervision, organizational management, problem solving, coaching and conflict resolution.
• Ability to understand and apply mathematical concepts.

OTHER DESIRABLES:

• American Red Cross Water Safety Instructor Trainer (or equivalent).
• American Red Cross Water Safety Instructor (or equivalent).
• Frederick County Pool Operator license.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. Employee must be able to work demanding hours in season.

WORK ENVIRONMENT/CONDITION: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.