Senior Associate, IT Program Manager - Strategic Businesses Technology

Location Designation:Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You willbe part ofan inclusive teamguided by our belief to always be there for each other-providing the support and flexibilityto grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.

We are seeking a motivated IT Program Manager to join our core enterprise technology team supporting New York Life's Strategic Businesses. This pivotal role reports directly to the Head of IT Operations and partners with line-of-business CIOs and their technology teams to execute our strategic roadmap-focusing on operational efficiency, synergistic outcomes, and transformative technology enablement that drives growth and enhances customer experiences.

The IT Program Manager will be instrumental in delivering our technology innovation roadmap across multiple strategic business units. Technology initiatives in scope include generative AI enablement and enhanced data models, platform and ecosystem modernization, cybersecurity practices and risk management, operating models and ways of working, and IT operational efficiencies.The role demands a balance of strategic oversight, technical depth, stakeholder engagement, and leadership in multi-project delivery to ensure timely and high-quality outcomes.

The ideal candidate thrives in a dynamic, entrepreneurial environment and excels in building relationships across both business and technology teams in specialized insurance domains

What you'll do:

1. IT Roadmap Strategy & Governance

• Support the definition, planning, and lead the execution of the multi-year, cross-business technology roadmap.

• Partner with multiple technology organizations to ensure goals are thoughtfully aligned based on business objectives and shifting priorities.

• Track and manage dependencies, risks, issues, and deliverables with detailed program governance discipline across concurrent initiatives.

• Report program status, risk mitigation strategies, and key outcomes to senior leadership.

• Leverage established KPIs to measure project and program performance and report out to stakeholders.

2. Program & Project Delivery

• Oversee the coordination and execution of multiple interrelated technology projects on our cross business IT roadmap.

• Collaborate with delivery teams-developers, analysts, product managers, QA, and DevOps-to ensure timely, within-budget, and high-quality outcomes.

• Apply fit for purpose agile delivery methodologies based on the impacted business and scope of projects.

• Facilitate program-level ceremonies and governance, ensuring team alignment and milestone tracking.

• Manage escalation processes and ensure proactive resolution of delivery challenges.

3. Stakeholder & Relationship Management

• Serve as a strategic liaison between Strategic Businesses IT, individual business technology teams, and the corporate tech function.

• Champion clear, consistent communication across all levels-initiating kickoffs, managing change, and ensuring alignment with business goals.

• Develop and deliver executive-level briefings, reports, and performance dashboards.

• Track and communicate program financials, benefits realization, and Return on Investment (ROI).

What you'll bring:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related discipline; advanced degrees or certifications (e.g., PMP, Agile, SAFe, Scrum Master) preferred.

• 6+ years of program or large-scale project management experience in Insurance or Financial Services technology.

• Experience with enterprise transformation, IT modernization, or technology innovation program execution is highly desirable.

• Solid technical foundation across software development, data and AI, infrastructure, and cyber security program leadership.

• Exceptional organizational, leadership, communication, influencing, and problem-solving skills.

• Adept at managing multiple priorities in a fast-paced, matrixed enterprise environment.

• Proficient with program management and collaboration tools such as Jira, Confluence, ChatGPT, and Office 365.

• Demonstrated passion for innovation, emerging technologies (e.g., Agentic AI), and scalable IT solutions.

Pay Transparency

Salary Range:$102,500-$150,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:91399