Access System Administrator, Deacon One

Application Instructions:

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Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

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Job Description Summary

Job Description

Essential Functions:

• Acts as a contact for on and off campus constituencies for the card access system infrastructure including, but not limited to, network and server administration, database maintenance and management, mechanical and electrical repairs.

• Oversees daily customer service for the Deacon One operations including, but not limited to, configurations, programming, schedules for locks and unlocks and reviewing daily transaction logs, as well card making, programming cards for access, ordering supplies, preparing and evaluating reports and summaries.

• Assists graduate assistants who provide customer service in the Deacon One office for card operations.

• Works closely with Facilities and Campus Services, Telecommunications, Information Systems, University Police and subcontract personnel regarding proper system operations in the installation, repair and appropriate chargebacks of the card access system.

• Assists in equipment installation for any and all ID card processes; including, but not limited to, doors, alarm devices, cameras, printers, and system workstations. Assists Facilities and Campus Services in identifying specifics and scope of work for on and off campus capital and non-capital projects. Assists with the Facilities divisions of Project Management, Maintenance, Locksmith, and EHS; specifies appropriate hardware, and provides technical support.

• Provides primary on-site technical support. Responds to call-ins for the Deacon One System. Acts as access system on-call person for problems with access software and hardware. Maintains, troubleshoots and repairs existing hardware (including, but not limited to, computers, printers, , controller panels, networking, server, alarm doors and wiring) and technical problems. Performs hardware/software inspections.

• Works with Facilities and Campus Services, Athletics, and WFU Properties maintenance divisions to troubleshoot problems; follows up to ensure issues are resolved; troubleshoots card access system as tied into residence halls and other locations; acts as liaison between Deacon One Office and Facilities and Campus Services in the repair of equipment throughout campus.

• Assists in the development of budgetary needs for infrastructure and operations of the Deacon One System.

• Develops both strategic and long-range plans for the card access and ID card systems on campus, including, but not limited to, card design and establishing usage.

• Maintains and manages databases including uploads, modifications, additions, deletions and back-ups.

• Attends departmental and University meetings/functions as required.

• Serves on a variety of committees, projects and programs within the University community.

• Performs other related duties as assigned.

Other Functions:

• Administers all card access system infrastructure including, but not limited to, network and server administration, database maintenance and management, mechanical and electrical repairs, while serving as a liaison between the Deacon One Office and off campus constituencies including, but not limited to Facilities and Campus Services, Athletics, and WFU Properties maintenance divisions to troubleshoot card access and CCTV system problems and to ensure issues are resolved.

• Provides daily customer service for the Deacon One operations including, but not limited to, configurations, programming, schedules for locks and unlocks and reviewing daily transaction logs, as well as card making, and authorizing cards for access.

• Monitors proper system operations in the installation, repair and appropriate chargebacks of the card access system while working closely with Facilities and Campus Services, Telecommunications, Information Systems, University Police, and subcontract personnel.

• Administers equipment installation for all ID card processes including, but not limited to, doors, alarm devices, cameras, printers, and system workstations.

• Serves as on-call person on rotational basis and administers primary on-site technical support through the contracted service vendor for access software, hardware, and CCTV systems.

• Monitors and facilitates maintenance and repairs of existing hardware (including, but not limited to, computers, printers, controller panels, networking, servers, alarm doors and wiring) and technical problems.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's Degree, experience working with data management software, physical security software, or an equivalent combination of education and experience.

• General knowledge of office management techniques.

• Proficiency in Word, Excel, Adobe, Data Systems management, other software packages.

• Ability to effectively communicate with a variety of constituents both verbally and in writing.

• Strong interpersonal skills.

• Ability to organize workflow and coordinate projects within the office and with other departments across campus.

• Should be able to meet requirements of the University's automobile insurance.

• Availability for evening and/or weekend work as necessary.

Preferred Education, Knowledge, Skills, Abilities:

• Experience working with the Lenel OnGuard and Genetec Video Management software systems.

• Experience in working with low voltage electrical issues such as door operator hardware, etc.

• ASIS Certification(s).

Accountabilities:

• Responsible for own work.

• Work requires contact with department and University staff, faculty, students, vendors, and the public.

• Reports to Assistant Director, Operations, Deacon One.

• Essential Business Continuity Services Staff.

Physical Requirements:

• Ability to sit/stand for extended periods and work on a computer.

Environmental Conditions:

• Office-based role with exposure to standard office conditions.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.