Member Services Rep $18 -$19 Hr

TEKsystems
$33,280.00 - $39,520.00 / yr
vision insurance, tuition reimbursement, 401(k)
United States, Michigan, Detroit
Feb 01, 2025
Member Services Representative - Lathrup Village, MI (On-site) Our client is seeking Member Services Representatives to assist members in a fast-paced call center environment. This is a permanent, full-time role with competitive pay, benefits, and career growth opportunities. Position Details: * Location: Lathrup Village, MI (On-site) * Pay: $18.00 - $19.00 per hour (higher for top candidates) * Schedule: Open availability required from 8 AM - 9 PM * Must work one weekend day (with a weekday off in return) * Two days off (non-consecutive) * Full Time - 40 hours weekly * Training: Monday - Friday, 8 AM - 5 PM (3 Months) Key Responsibilities: * Handle 80-100 inbound calls per day, assisting members with banking inquiries and transactions * Educate members on financial products and services * Process loan payments, account transactions, and online banking support * Maintain accurate documentation of member interactions * Deliver exceptional customer service while following company policies Position Highlights: * Competitive pay with potential for performance-based incentives * Health, dental, and vision insurance options * 401(k) with employer match * Tuition reimbursement (Undergraduate & Graduate programs) * On-site fitness center, cafe, bowling alley, and concierge service Required Skills & Qualifications: * Minimum 1 year of recent call center experience (2 years preferred) * Stable job tenure (at least 1 year per role in the past 2 years) * No major gaps in employment (must be explainable) * Comfortable with shift flexibility based on business needs * Preferred: Banking Member Services or CSR experience Work Environment: * On-site corporate office setting * Business casual dress code (no denim, leggings, sneakers) * Team-oriented culture with opportunities for growth Next Steps: If you meet the qualifications, a TEKsystems recruiter will contact you within 3 business days. Pay and Benefits The pay range for this position is $33280.00 - $39520.00/yr. Our client offers a modern, thoughtfully designed workplace that prioritizes employee comfort and well-being. On-site Cafe 26 with high-quality, subsidized meals for team members Brand-new bowling center available for employees and their families Annual bowling leagues for team-building and friendly competition Complimentary concierge service to assist with personal and professional tasks Free, state-of-the-art fitness center equipped with exercise machines, showers, and locker rooms Wellness initiatives & events throughout the year to promote a healthy lifestyle Competitive pay with potential for performance-based increases and incentives Low-cost medical, dental, and vision insurance, plus employer-paid life and disability coverage 401(k) match for retirement savings Tuition reimbursement for undergraduate and graduate degree programs Loan discounts for select secured and unsecured loans and mortgages Opportunities for career growth, profit-sharing, and advancement based on performance Workplace Type This is a fully onsite position in Detroit,MI. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.