Customer Application Support Engineer II

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

About the Role

The Customer Application Support Engineer II is responsible for assisting customers and sales channel personnel.Through collaboration, utilizing application experience and product selection knowledge deliver the best Thermal Solutions and Technical Advice. This role supports all sales activities within the sales organization and serve as a liaison between factory product experts and the customer to deliver the Watlow experience.

Your Key Responsibilities

• Organize and prioritize work independently, escalating issues as needed.
• Use business knowledge and tools to recommend and implement solutions.
• Demonstrate expertise in products, applications, and business processes.
• Identify opportunities to reduce waste and improve efficiency.
• Understand the impact of actions on expenses and overall business outcomes.
• Build strong relationships with customers, distributors, and internal teams.
• Support post-sale technical needs, including troubleshooting and product guidance.
• Assist in quoting, pricing, and troubleshooting processes.
• Share knowledge with colleagues and help train sales agents and distributors.
• Support business unit-specific activities and sales strategies.

Required Qualifications

• Bachelor's degree in engineering (mechanical engineering, electrical engineering, manufacturing engineering, or industrial engineering) or other technical related degree.
• 2+ years of experience working in a manufacturing environment.

Desired Qualifications

• Working knowledge of thermal systems
• 2+ years of experience in a sales support role
• Strong product and application knowledge, with the ability to advise on product selection and basic troubleshooting.
• Excellent interpersonal skills with the ability to communicate and collaborate effectively with customers and internal teams.
• Ability to track trends and provide feedback for product and process improvements.

The base pay range for this role is between $75,765 to $104,679 annually. You are also eligible for employee benefits and annual performance bonuses. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the successful candidate.

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

• Annual Achievement Award
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.