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Analyst, Government AR/Collections

Vantive
parental leave, paid time off, paid holidays, 401(k), employee discount
United States, Illinois, Deerfield
1 Baxter Parkway (Show on map)
Feb 03, 2025

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role:

The Government AR/Collections Analyst is responsible for maintaining the US Government customers (VA) and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service. This role will be responsible for providing Global reporting support in defining KPI's and metrics and working with IT to developed standard report packages and operational dashboards.

What you will be doing:

  • Contact US Government customers for resolution and payment and record all activities in collection system.

  • Understand the US Government customer profiles and their related sensitivities.

  • Develop strong working knowledge of customer base and company organizational structure for effective issue resolution

  • Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process

  • Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team

  • Resolve within the predefined time frame those A/R related Disputes that have been assigned to the account.

  • Resolve Disputes within own area of responsibility according to the agreed upon timeline.

  • Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)

  • Enter notes into Get Paid and provide sufficient information and supporting documentation.

  • Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.

  • Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.

  • Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.

  • Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.

  • Support the training and process improvement effort.

  • Keep up to date with accounts receivable best practices and technology improvements

What you will bring:

  • Must be a US Citizen (interacting with US Government)

  • Bachelor degree in Finance or Accounting

  • 3+ years of experience in SSC or similar corporate role with primary focus on data analytics.

  • Functional knowledge of the accounts receivable and dispute management processes.

  • Proficiency using accounting and cash application software preferred.

  • Proficient in using Microsoft Office suite.

  • Experience in Collections process improvements.

  • High level ability to influence and negotiate.

  • Excellent problem solving, and customer service skills

  • Excellent customer communication skills with high proficiency in speaking and writing (English+ additional languages to be specified)

  • Adaptable to new ideas and ways of accomplishing tasks

  • Ability to work in a team environment

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 to $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Vantive

This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan ("Aon PEP"), Vantive's 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.

We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Vantive's US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive

Equal Employment Opportunity

Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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