General Information
Working Title: Custodial Services Supervisor
Personnel Program Code: Professional & Support Staff
Department: Environmental & Resource Svcs
Department Head: Aaron Uresti
Supervisor: Sandra Martinez
FLSA: Exempt
HEERA Code: Supervisor, Not Confidential
Grade: 18
Position(s) Directly Supervised (if applicable)
| Job Code | Job Title | FTE |
|---|
| 005116 | CUSTODIAN SR | 20 |
Generic Scope
Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.
Custom Scope
Receives predetermined work assignments that are subject to a moderate level of control and review. Instructs direct reports to complete assignments using established guidelines, procedures and policies. Requires full knowledge of own area of functional responsibility. May perform custodial duties part of the time.
Level of Supervision Received
Direction - The incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limit of established guidelines.
Position Custom Scope
The Custodial Services Supervisor is a UCR Facilities Environmental Resource Services team member, supervising day-to-day custodial operations to ensure a clean, safe, and aesthetically pleasing environment for campus community members. Under the direction of the Custodial Services Manager, the Custodial Services Supervisor provides direct supervision and guidance to a team of Lead and Senior Custodians and manages routine and emergency cleaning, disinfecting, sanitizing, and general custodial maintenance of campus facilities including but not limited to classrooms, offices, research labs, meeting spaces, and restrooms. This role is responsible for scheduling, training, and coordinating the custodial services team; facilitating procurement of custodial supplies and equipment; managing custodial-related emergencies; and coordinating the locking and unlocking of various campus buildings. Ensures safety procedures and protocols are maintained in all facets of custodial operations. Provides operational support to other Facilities Services units as necessary.
Key Responsibilities
| Description | % Time |
|---|
| Plans, organizes and directs routine custodial operations.
Directs and schedules work within assigned area. Addresses schedule changes (shift and/or work location) for absent staff members, coordinates transporting staff, and facilitates routine staff meetings. Schedules and coordinates routine and emergency pest control. Coordinates movement of custodial supplies and equipment throughout the campus. Effectively communicates information, orally and written, when managing all custodial related emergency and non-emergency calls or requests.
| 20 % | | Supervises the daily activities of custodial employees.
Provides direct leadership and guidance to custodial staff. Assigns shift schedules, work locations, work assignments and projects. May include the supervision of limited/temporary staff. Conducts assigned area inspections to ensure that work assignments are completed, and that quality cleaning, disinfecting, sanitizing, and service standards are followed and maintained.
| 20 % | | Responsible for performance management.
Effectively communicates and enforces departmental policies, procedures, goals and expectations to staff. Manages staff performance (development, coaching, feedback, disciplinary actions) when necessary and in consultation with Facilities Services Leadership and HR. Prepares and conducts annual performance evaluations with custodial staff.
| 10 % | | Trains and supervises the custodial staff to maintain an orderly, safe, and efficient cleaning operation.
Conducts routine safety meetings with staff in support of departmental health and safety programs/initiatives. Assists with the implementation of process improvements to provide a safe working environment. Manages and trains staff to ensure proper protocols for use of equipment, materials, supplies and cleaning products are adhered to. Cross trains custodial staff to perform a variety of custodial tasks. Ensures appropriate use of personnel protective equipment as necessary.
| 10 % | | Maintains proper inventory needs and purchase inventory.
Establishes and maintains inventory records and cost control procedures. Responsible for the ordering, verifying, and receiving of all custodial related supplies and equipment; follows up with vendors to adjust, modify or cancel orders of supplies or equipment.
| 10 % | | Performs cleaning and general maintenance duties as needed; including but not limited to carpet cleaning, picking up of large amounts of water, sanitary cleanups, etc. Conducts specialized cleaning; scrubbing, stripping, and waxing of tile floors; operates buffers, vacuum cleaners and carpet shampooers, and extractors. Reports conditions for items requiring repair or replacement, or of potential safety hazards. Provides operational support to other Facilities Services units as necessary. | 5 % | | Maintains scheduling within prescribed budgetary guidelines.
Monitors and controls operational expenditures, in an assigned area of the campus, ensuring the budget guidelines are being met. Performs cost estimations and creates customer proposals for additional custodial services beyond the Service Level agreement, such as deep carpet cleaning, floor waxing, and detail cleaning. Maintains various project reports and cost estimates. Maintains record of work productivity in the work order system, inclusive of labor and material billing.
| 5 % | | Adheres to rules, regulations, and guidance of Cal-OSHA, union contract (SX), and safety data sheets; consulting with upper management and/or HR as necessary. Responsible for payroll management of assigned staff by reviewing, editing, and submitting employee timesheets in accordance with established deadlines. Participates in search committees and assists with making hiring selections of job applicants; selects and hires staff and student workers. | 5 % | | Requires knowledge in the care and use of power equipment.
Facilitates the maintenance and repair of custodial equipment through vendors or by other Facilities Services units; performs troubleshooting and minor maintenance repairs on equipment as appropriate. Tests, evaluates, and initiates new cleaning methods and the use of new supplies or equipment. Provides guidance and proper training to staff on the care and use of equipment and materials, ensuring adherence to safety policies and procedures.
| 5 % | | Enforces safety, hazardous materials and custodial policies and procedures are adhered to by the custodial staff.
Enforces bio-hazardous materials and equipment and clean room policies and procedures. Enforces proper handling and mixture of chemicals.
| 5 % | | Supervise building lock up schedules and security of assigned buildings.
Coordinates, schedules and supervises the locking and unlocking of buildings throughout the campus. Collaborates with UCPD to ensure the security of buildings on a daily basis.
| 5 % | | Enforces biohazardous materials and equipment and clean room policies and procedures. | 0 % | | Enforces proper handling and mixture of chemicals. | 0 % |
Education & Experience
Education Requirements
| Degree | Requirement |
|---|
| High school diploma or equivalent certification. | Preferred |
Experience Requirements
| Experience | Requirement |
|---|
| Experience with personnel management, including staffing, hiring, training, disciplinary action, termination, and performance management. | Preferred | | 4 - 7 years of related experience. | Required | | Experience with collective bargaining units. | Preferred | | Bilingual English & Spanish | Preferred | | Previous supervisory/managerial experience. | Preferred |
Licenses Requirements
| License | Requirement |
|---|
| May be required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program. | Required |
Certifications Requirements
Educational Condition Requirements
| Educational Condition | Requirement |
|---|
| Blood born pathogen and sharps disposal training. | Preferred |
Knowledge, Skills & Abilities
| Description | Requirement |
|---|
| Working knowledge and skill in effective interpersonal and work leadership skills to provide guidance to other personnel. | Required | | Ability to operate University vehicles for business and operational needs. | Required | | Ability to effectively communicate quality and service standards, departmental policies, procedures, goals, and expectations to staff. Ability to motivate staff to provide the highest level of service to campus constituents at all times. | Required | | Ability to ensure that custodial staff provide timely, accurate and appropriate response to routine custodial issues as well as emergency response to more urgent situations. | Required | | Ability to work varied shifts and schedules (early morning, morning, evening or graveyard shifts; weekends and holidays) as needed to accommodate campus needs and/or events. | Required | | Ability to work in conditions and environments with exposure to strong odors, chemicals, cleaning solvents, paints, raw sewage, blood, and vomit. | Required | | Basic computer applications skills. | Required | | Verbal and written communication skills in the English language, active listening, flexibility, critical thinking, multi-task and time management. | Required | | Working knowledge of and ability for decision making, reasoning, ability to develop original ideas to solve problems, and perform operations analysis, and quality control analysis. | Required | | Ability to read, write and perform basic arithmetic calculations. | Required | | Working knowledge in custodial and housekeeping services. | Required | | Ability to develop and maintain working knowledge in the use and care of power equipment, hazardous materials, bio-hazardous materials and clean room policies and procedures. | Required | | Ability to work with diverse populations. | Required | | Knowledge of material ordering, material management, developing cost control procedures and inventory controls. Knowledge in cost estimating for custodial services and developing written proposals for services. | Preferred | | Working knowledge of online and/or web-based work order systems. | Preferred | | Ability to work independently. Skill to review, prioritize, and distribute work orders, routine work, emergency requests, and to schedule the necessary staff, materials, and equipment to accomplish tasks. | Preferred |
Special Requirements & Conditions
| Special Requirements & Conditions | Requirement |
|---|
| Hired candidate must successfully pass a background check prior to appointment start date. | Required | | Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours). | Required | | Valid Drivers License | Required | | Must wear University issued uniform. | Required | | Must be available for on-call emergencies. | Required | | Public Driving Record. | Required |
Environment
Working Environment
Items Used & Other Requirements
Items Used
- Standard Office Equipment
- Common Custodial Chemicals & Supplies
- Common Custodial Equipment (power; handheld; ride-on)
- University Vehicles
- Hand-Held Radio
Physical Requirements
- Bend:Occasionally
- Sit:Occasionally
- Squat:Occasionally
- Stand:Frequently
- Crawl:Occasionally
- Walk:Frequently
- Climb:Occasionally
- Other:Ability to perform physically demanding custodial and general maintenance work as needed. Ability to lift, move, and/or carry materials weighing up to 70 pounds to and from a pickup truck, car, or cart using a hand cart, lift, or dollies. Ability to reach upward while working in confined areas.
Mental Requirements
- Read/Comprehend:Frequently
- Write:Frequently
- Perform Calculations:Occasionally
- Communicate Orally:Constantly
- Reason & Analyze:Constantly
Environmental Requirements
- Is exposed to excessive noise:No
- Is around moving machinery:Yes
- Is exposed to marked changes in temperature and/or humidity:Yes
- Drives motorized equipment:Yes
- Works in confined quarters:No
- Dust:Yes
- Fumes:No
Critical Position
Is Critical Position: Yes
|
UC Riverside
$51,600 - $87,000 annually
Full Benefits Package
Feb 03, 2025