Admin Specialist -Audiology Lake Boone Trail UNCH

Description

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Summary: UNC Hospitals Audiology at Lake Boone Trail is seeking a full-time Audiology Assistant [Admin Specialist] for our pediatric audiology clinic and hearing aid dispensing program in Wake County. We are looking for a highly motivated and customer-service oriented administrative staff to assist with non-billable administrative and clinical tasks to maximize the time and productivity of the clinical audiologists. Responsibilities will include but are not limited to:

Responsibilities:

*Screening of incoming referrals to determine best appointment type

* Triaging of incoming calls/emails from patients/families regarding hearing aid needs or issues

*Schedule sign language interpreter, when needed

*Cleaning of audiology equipment, booths, and dispensing rooms

*Preparing rooms and equipment for ABRs, behavioral testing, hearing aid verification

*Listening checks of equipment in booths

*Equipment maintenance and management of broken equipment: notifying all staff of issue(s), serving as point person for medical engineering and follow up to ensure that equipment is repaired

*Supply maintenance - responsible for inventory of supplies in hearing booths and hearing aid dispensing rooms, ordering supplies while monitoring budget, update status of POs for Purchasing, update POs for new FY budget

*Ordering of hearing aid literature and compiling information packets

*Ensure that patient education materials are stocked and displayed

*Processing prior authorizations for insurance [Medicaid, Managed Medicaid, Tricare]

*Ensure approvals have been obtained prior to ordering/dispensing of hearing aid product

*Ordering of hearing aids, hearing aid accessories and ear molds

*Completion of registration, warranty and loss & damage forms

*Processing of incoming hearing aids and ear molds (checking in, labeling, scheduling patient for appointment or pick up)

*Ensuring hearing aid orders are on track and ready for patient's appointment

*Mailing hearing aids/accessories/ear molds to patients

*Supervise and maintain loaner hearing aid stock

*Drafting of letters of medical necessity and ensuring that they get signed by MD and processed by manufacturer

*Submit tickets for Cadence, Communications, ISD requests

*Submit building/maintenance requests to Lundy/land lord

*Provide clerical support as needed; assist with copying/faxing

*Maintain audiology department files such as price lists, mailings, physician referrals, etc.

*Safety Coordinator for clinic location

Skills

*Excellent communication and interpersonal skills *Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately *Basic understanding of the needs of the population being served *Ability to establish and maintain effective working relationships with patients, visitors, and other employees *Must be responsible, organized, detail oriented, and a quick learner *Must be proficient with computer skills; ability to learn and use UNCH computer system programs *Strong troubleshooting skill

Other information:
Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Two (2) years of clerical or administrative experience
* If Bachelor's degree, no years of clerical or administrative experience
* If Associate's degree, one (1) year of clerical or administrative experience
Knowledge/Skills/and Abilities Requirements:
* Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Audiology Lake Boone Trail UNCH

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.66 - $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.