Telesales I

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Monthly incentives and up to 6% annual bonus!!

Position Summary

This position reports to the Enrollment Center Manager. Primary responsibility is to enroll customers into our Residential Solutions worry free home services programs, handling and resolving customer inquiries to ensure customer satisfaction and collaborating with Customer Support, Technical Services and other members of the Residential Solutions team. In addition, individual will be responsible for achieving individual Sales and Service goals to ensure that the team goals are met for the Enrollment Center.

Responsibilities

• Sales/Enrollment of products and services through daily inbound and outbound calling initiatives and tracking the sales accurately daily.

• Expand the relationship with our customers by promoting additional Products and Services as part of our sales efforts

• Saving our customers from cancelling products by re-explaining our programs when a customer calls in to cancel.

• Assisting existing customers with questions related to our programs.

Basic Qualifications

• High School/GED

• In addition to required education, minimum one (1) year relevant work experience.

Desired Qualifications

• Excellent computer skills and familiarity with Windows environment and applications including Word and Excel.

• Knowledge of our customer sales database - Overture.

• Good math, written, oral and communication skills.

• Knowledge of Residential Solutions Worry Free Home Services.

• Ability to accurately track individual sales daily.

• Phone sales experience.

• Exhibit problem solving skills.

• Demonstrated time management and organization skills.

• Customer Focus.

• Safety Focus.

• Bilingual (Spanish and English)

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Working Conditions

• Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

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Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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