ADMINISTRATIVE SERVICES ASSISTANT 3 - 65032

Executive Service

Who we are and what we do:

The Tennessee Department of Health incorporates our values into the work we do each day to achieve our mission, live our vision and address our two strategic priorities of prevention and access. Our mission is to protect, promote, and improve the health and prosperity of people in Tennessee.

How you make a difference in this role:

The role of Complaint Coordinator is a very vital position within the Office of Investigations. As a Complaint Coordinator team member, you will play a intricate part of processing each complaint filed against a health care provider.

Job Overview:

The Admin Services Assistant 3 (ASA 3) will represent the Department in processing complaints filed against licensed healthcare providers on behalf of the 34 health related boards for the State of Tennessee; coordinates with board consultants and staff attorneys with the Office of General Counsel; prepares case costing and consultant review vouchers; schedules complaint reviews; and assists in opening and evaluating complaints.

Key Responsibilities:

The duty for this position involves the processing, evaluating, and preparing complaints for review by board consultants and staff attorneys with the Office of General Counsel.

Minimum Qualifications:

• Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to three years of increasingly responsible full-time professional staff administrative experience.
• Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, paraprofessional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.
• Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

OR

• Two years of increasingly responsible professional administrative services experience with the State of Tennessee.

Required Experience:

• Three years of increasingly responsible full-time professional staff administrative experience.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.