Technical Account Manager (Field Engineer)

Job Title: Technical Account Manager (Field Engineer)

Location: Northern VA

At REDLattice, we're redefining the rules of the cyber game. Our mission goes beyond just protecting critical infrastructure-we're boldly exploring cyber strategies that give our nation the upper hand in securing its digital frontier. With cutting-edge tech and brilliant minds, we stay ahead of the curve, identifying and neutralizing threats before they strike. In the fast-paced world of cybersecurity, REDLattice is your innovative partner, using creativity and expertise to outsmart adversaries and keep the digital world safe and sound.

We are driven by impactful and innovative projects that contribute directly to safeguarding our country's critical infrastructure. Our teams are engaged in advanced vulnerability analysis and solutions that meet the complex demands of our mission. With offices in Northern Virginia and Melbourne, Florida, we are expanding rapidly to support the evolving needs of our customers and partners.

Job Description: RED Lattice is seeking a talented and motivated Technical Account Manager to join our elite team of cybersecurity professionals to solve real-time cyber challenges. Looking for individuals who enjoy working on a mission-focused team that works very closely with our end users.

In this role you will have the opportunity to solve incredibly complex and satisfying technological challenges and join us on our journey to engineer a safer future!

We look for candidates who are:

• Passionate: care deeply about the technology challenges, strive for excellence, are determined to make a meaningful impact
• Curious: learn rapidly and eagerly; ask "why?" and "what if?" a lot
• Innovative: think creatively, challenge the prevailing assumptions, create new ideas
• Collaborative: understand that genuinely great achievements come from great teamwork, enjoy collaborating with others and eager to share the journey with us

The candidates' responsibilities shall cover the following areas:

• Maintain customer deployed network infrastructure (Linux servers, network services, VPN's, ESXi servers, security solutions, monitoring, etc.)
• Implement security policies on endpoints and servers by using the most advanced technology and solutions on the market
• Perform basic software troubleshooting and diagnostics
• Serve as the point of contact for unresolved problems from the Help Desk or NOC
• Install hardware and software including operating system patches
• Responsible for providing computer hardware, software and network technical support to end-users remotely or on-site
• Work directly with clients on new or existing issues, and when necessary, escalating to the relevant teams (bugs, feature requests, or other technical issues)
• Maintaining a good working relationship with the other teams (Infrastructure, R&D, etc.)

Successful candidates' requirements:

• Prior experience in an intelligence collection mission is preferred
• Must be familiar with troubleshooting techniques for a wide range of electronic communications components for cellular and digital systems in order to isolate and resolve faults
• Must possess excellent customer presentation skills and exceptional communication and interpersonal skills for direct dealing with the customer, contractor partners, and sub-contractors
• Deep understanding of IP and cellular networks with hands on experience in multi-layered and scalable systems
• Proven experience as a System Administrator in a mission critical environment
• Experience with Docker/Kubernetes
• Familiar with SQL/NoSQL queries
• Experience with Linux/Unix systems
• Some familiarity with networking protocols, firewalls
• Strong analytical and problem-solving skills
• Effective communication skills and ability to work across time zones
• Ability to work under pressure
• Ability to work flexible/non-standard hours

Security Clearance requirements:

• Current active US Security clearance (Top Secret SCI preferred)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A collaborative and innovative work environment.
• The chance to work on challenging and impactful projects.

Why Join REDLattice:

• Work on cutting-edge technology at the intersection of cybersecurity and national security.
• Join a dynamic team of experts dedicated to making a real impact in the world.
• Competitive compensation and benefits package.
• Opportunities for professional growth and advancement.
• Be part of a culture that values innovation, collaboration, and continuous learning.

Equal Employment Opportunity Statement: REDLattice is an equal-opportunity employer. We value diversity and strive to create an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law. We are committed to creating a work environment that respects and celebrates differences.

Join us at REDLattice and be a part of a team that is at the forefront of cyber innovation and security. Apply today!