Service Coordinator

At Hexagon, we empower manufacturers with cutting-edge industrial intelligence, combining sensors, automation, and analytics to drive smart manufacturing. As a Service Coordinator, you will play a critical role in supporting field service operations, ensuring seamless service scheduling, and delivering exceptional customer support.

The Service Coordinator provides administrative support to the Regional Service Manager and Field Service Engineers. This role is responsible for scheduling field service personnel, managing customer interactions, and processing service-related documentation to enhance operational efficiency.

• Serve as a primary point of contact for customers and sales representatives regarding basic service-related inquiries.
• Assist with resolving service issues by coordinating with internal teams and communicating solutions to customers.
• Support the scheduling of routine service calls and track installation hours for efficiency.
• Generate basic technical service quotes and coordinate service scheduling for on-site technicians.
• Work with internal departments on service-related issues, including purchase orders, invoicing, and credits.
• Perform follow-ups with customers to ensure satisfaction and identify areas for service improvements.
• Utilize Customer Relationship Management (CRM) software to document activities and manage customer interactions.
• Maintain a strong understanding of company products and services to provide knowledgeable support.
• Participate in ongoing training and professional development.
• Assist with special projects as assigned by the Regional Service Manager.

• Associate degree or equivalent combination of education and work experience.
• 0 - 2 years of customer service or administrative experience in a technical or service-related field.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

• Experience working with Customer Relationship Management (CRM) software.
• Knowledge of field service operations or technical support environments.
• Familiarity with service scheduling and quoting processes.

• Frequently in a stationary position for long periods; occasional bending/kneeling.
• Manual dexterity required for keyboard use, operating office equipment, and grasping objects.
• Regular movement around the office and occasional visits to the factory floor.
• Occasionally lift and/or move up to 20 pounds.
• Strong visual abilities, including close vision, depth perception, and focus adjustments.
• Frequent communication with employees and customers.

• Primarily an office setting, with occasional visits to the factory floor.
• Office is clean, orderly, well-lit, and ventilated.
• Noise levels range from low to moderate in the office and moderate in the factory.
• PPE will be provided as required.
• No travel required.

• Competitive salary with performance-based bonuses.
• Comprehensive benefits including medical, dental, vision, and Health Savings Accounts (HSA).
• 401(k) with employer match and tuition reimbursement.
• Flexible work schedules and generous paid time off (PTO).
• Career growth opportunities within a global leader in smart manufacturing.
• Employee assistance programs, disability insurance, and identity protection plans.

Join Hexagon and help shape the future of smart manufacturing!

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