IT and Maximo Support Specialist

Location: Oak Harbor, Washington - Naval Air Station Whidbey Island

Type: Exempt

Work Schedule: Full-time, Day Shift

Compensation: $55,700 - $80,800 per year

Benefits: Skookum is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of an IT and Maximo Support Specialist at Skookum include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 10 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Skookum is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Skookum is seeking an organized and hard-working IT and Maximo Support Specialist with a positive attitude.

Typical duties include but are not limited to:

• Site IT support. Works with central IT team to ensure site network, applications, and devices are available, reliable, and secure for all site users - enabling high productivity. IT Devices include but not limited to computers, iPADs, iPhones, printers, scanners.

• Works closely with the Skookum IT team to assist with property accountability of issued and deployed IT assets.

• Supports IBM Maximo mobility (EZMaxMobile) for all users including device support and configuration, training, and ownership of reported issues. Responsible for resolving issues directly, or through coordination with the Maximo Programmer/Analyst team.

• Understands core IBM Maximo applications and can provide support to mobile and desktop users. Identifies Tier 2 issues and opportunities and escalates to the Maximo Programmer/Analyst team. Owns status of reported issues until resolved.

• Understands IBM Maximo based reports and MS Power BI development. Works with CFT RVP and functional leaders to identify required changes. Can build and maintain basic MS Power BI reports and dashboards.

• Facilitates biweekly Maximo sessions for each assigned site. Attendance includes Site production leader, lead Technicians, logistic lead, and RAM participants. Responsible for identifying, prioritizing, and tracking both issues and opportunities discussed at each meeting.

• Responsibilities include development and presentation of training curriculum tailored to specific software modules, product functions and user needs.

• Essential functions of this position include Application/device support, requirements gathering, process discovery, scheduling and time management, and BI creation.

• Leverage innovation, data management and a comprehensive understanding of the Skookum Business Systems software package to obtain maximum value, produce business processes that drive growth and operational efficiencies, and improve and enhance the user experience.

• Interaction with technical consultants and teams, site managers, and executives that requires crucial collaboration, communication, and relationship management skills.

• Sensor device connectivity. Installs and resolves issues with Skookum sensors including gateway connectivity and web application configuration.

• Predictive tool support. Understands the basics of deployed tools (infrared, acoustic, vibration) and ensure data is being properly captured and uploaded to web applications.

• Leads site usage of Teams ensuring users are leveraging corporate and site collaboration venues and folders.

• Leads site usage of OneDrive ensuring proper folder structures are setup and leveraged including Building folders for technical information linked to Maximo and IQ Project folders with link to Maximo Project application.

• Uncompromising ethics as this individual will have access to company sensitive data at all times.

• Can work under pressure in a fast paced, multi-priority, environment with emphasis on accuracy and timeliness.

• Must display excellent customer service, understanding and acting upon different needs of diverse customers.

• Ability to work both independently and in a team-oriented, collaborative environment.

Qualifications:

• 6 months of technology/information systems experience preferred.

• Must be familiar with Microsoft Suite, networking, and computer management.

• Associate's degree preferred.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 50 pounds.

• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Skookum's insurance.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

To Apply: Visit our website at www.skookum.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Skookum is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Skookum is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or emailrecruiting@skookum.org.