Supervisor Food and Nutrition

UnityPoint Health Information

Directs, coordinates, and supervises employees in food and nutrition. Ensures that all foodservice procedures are being followed properly. Oversees the proper handling, preparation and storage of food, assembly, delivery, dishwashing, sanitation, and cashiering procedures. Directs and supervises the diet clerks to ensure patient information is complete and accurate and that meals are delivered safely, promptly and are compliant with the patient's diet. Effectively communicates with other departments. Successful administration of these duties will ensure that all appropriate policies/procedures are being followed in order to serve palatable, nutritious, attractive, and safe food to all our patients, visitors and staff while maintaining a high level of professionalism in relation to the FOCUS Values.

Core Job Functions and Responsibilities

• Supervises the preparation, portioning, service, and cleanup of meals to patients, visitors and staff inspecting all food for attractiveness, palatability, proper temperature and ensuring friendly, timely delivery to patients and customers.
• Maintains employee work schedules, time records, attendance records, job descriptions, performance standards, competencies, task list, and training checklist.
• Ensures equipment in the area is operational, properly maintained and kept clean.
• Adjusts staffing levels to ensure productivity is maintained.
• Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates FOCUS values, while adhering to the policies and procedures of Unity Point Health.
• Balances team and individual responsibilities; is open and objective to other's views; gives and welcomes feedback; contributes to team goals; and put the success of the team above own interests.
• Demonstrates the ability to meet the department work schedule.
• Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections. Identifies and addresses potential or actual concerns immediately and reports to leadership.

Supervisory Functions

• Follows HR Hiring procedures. Assists with the interviewing process, trains, orients, schedules, and welcomes new employees to the department.
• Assists with the evaluation of employee performance and handles all personnel issues by working with Food and Nutrition leaders/HR.
• Demonstrates ability to audit, count and balance both cashier transactions and department bank.

Quality Assurance

• Participates in the Management Experience of the students enrolled in the Dietetic Internship Program.
• Completes assigned quality measures such as Adopt a Floor, Patient and Employee Rounding, Test Trays, Tray Accuracy Audits, and Handwashing Audits.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, DIA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste, and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.