Banking Operations Manager

BOK Financial is committed to fostering long-term client relationships by attracting top talent. The company emphasizes innovation, growth, and teamwork, providing a dynamic environment for employees to excel. At BOK Financial, we believe in the power of being one team. Success is achieved through a dedication to high standards, a passion for excellence, and a collaborative spirit that unites us in our mission.

The Banking Operations Manager is responsible for a network of 20+ branch locations conducting physical, branding, technology, policy/procedure and risk assessments through in-person and virtual observations, ensuring that branch talent is a valued and contributing partner to the community, clients, and stakeholders This role will enhance regional talent through behavioral development and reinforcement, aiming to deliver measurable improvements in client experience, performance, employee engagement and risk mitigation. This position plays a key role in the inspection of branch adherence to standards, processes and operational effectiveness to maintain operational health. The Banking Operations Manager will support the operations division as a subject matter expert in branch policy, procedure, and compliance to achieve division objectives and growth.

Our culture is rooted in its history, starting in 1910 as a regional capital source for the energy industry and evolving into a dynamic financial institution. Our growth from Tulsa, Oklahoma to a nationwide presence reflects our commitment to agility, strong client relationships, and innovative financial solutions. We prioritize serving our clients, fostering a positive work environment for our employees, and making a meaningful impact in the communities we serve, believing that every financial challenge and opportunity is significant.

• You will conduct regular branch visits to evaluate client interactions, employee adherence, and technology use.
• You will provide behavioral reinforcement and immediate coaching to improve the bank experience.
• You will ensure compliance with policies, procedures, and regulatory requirements to mitigate reputational and financial risk.
• You will coordinate research and resolution of regulatory, legal, and quality assurance issues.
• You will develop and implement procedures to optimize results and enhance the client experience.
• You will support operational training and career development for new and existing employees.
• You will use data to recommend and implement strategies to improve client experience and respond to complaints.

This level of knowledge is normally acquired through completion of a Bachelor's Degree in a business-related field and 8+ years related banking experience, or equivalent combination of education and experience. Previous experience managing (direct or indirect) multiple banking center locations is preferred

• Ability to critically assess financial centers, processes, employee behavior, and risk exposure to ensure positive client experience.
• Ability to develop a collaborative partnership with the financial center leadership team.
• Superior knowledge of financial products and services, bank operations, practices and procedures.
• Advanced knowledge of applicable consumer banking laws, banking regulations and industry compliance issues.
• Ability to effectively resolve escalated client service issues and complaints.
• Working knowledge of Windows software; Excel, Word, Outlook etc.
• Strong ability to develop and maintain relationships with financial center staff and representatives of other Bank lines of business - market leadership, mortgage, investments, banking center business banking, treasury, wealth, business/commercial banking - to influence behaviors that drive overall performance.
• Ability to provide leadership and direction, coach employees for improved performance and influence change.
• Ability to adjust schedule to changing priorities and expectations.
• Ability to assist in supporting regions outside of assigned region on occasion.