Electronic Payment Services Rep II

Performs a variety of member's transactions relating to ACH, ATM's, Check21, Check Collection, RDC, Direct Deposits, Wire Transfers, Lockbox, Share Drafts and Share Branch.

• Candidates "Must" have the background and experience in this position. Please review the entire job description.

• The candidate selected for this position will be required to work in-office three (3) days a week at our Op Center located in El Segundo, CA.

NATURE AND SCOPE OF POSITION:

This position works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of the Human Resources Department and Kinecta Federal Credit Union in general.

SUPERVISORY RESPONSIBILITIES:

There are no direct supervisory responsibilities but will be expected to take the lead on assigned projects and may oversee the work of others working on assigned project.

• Processes member transactions relating to ACH, EPS, Direct Deposits, Check21, Foreign Collection, Incoming and Outgoing Wire Transfers, Check Collection, RDC, Share Branch and Share Drafts efficiently and accurately.
• Knowledgeable in the structure of a NACHA formatted file, including the ability to clearly read and understand the raw file data.
• Research and resolve inquiries from members, private industry, internal departments and MSC's in a timely manner.
• Reconciles work and research any exception items daily.
• Inputs and verifies Fedline for outgoing wire transfers, ACH returns.
• Verifies international wire transfers in TranZact when necessary.
• Maintains confidentiality of Credit Union and members records.
• Performs routine office and clerical duties to organize and maintain CU files and records.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs other duties including special projects as assigned.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

• Knowledge of Fedline, Direct Deposits, EPS and ACH rules and regulations regarding the processing of related member transactions, efficiently and accurately
• Knowledge of Symitar or equivalent system necessary
• Ability to resolve and apply appropriate policies and regulations to avoid loss exposure to the Credit Union and members
• Ability to work quickly and independently with high volume transactions
• Must have good working knowledge of Microsoft Office Applications (Excel, Word, and Outlook)
• Excellent written and verbal communication skills

Education, Training and Experience:

Potential candidates for this position must meet the following requirements:

• High School graduate or equivalent
• Minimum of 2-5 years operational experience in one or more of the following: ACH, Wire Transfer, and Check Collection within a financial institution

One year of relevant professional-level work experience may be substituted for one year of required education.

• The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs.
• The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities.

Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required.

While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs.

The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.