Sr. Deskside Support Specialist

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a Sr. Deskside Support Specialist to join us.

Duties and Responsibilities:

Serve as a technical lead for deskside IT support, resolving complex hardware, software, and network issues for deployed CDC personnel.
• Oversee the configuration and maintenance of deployable LAN kits, RAID-enabled scientific workstations, and other emergency response equipment.
• Coordinate IT asset management, ensuring compliance with CDC property management procedures during installations, moves, and emergency deployments.
• Provide mentorship to junior specialists, guiding troubleshooting efforts and ensuring adherence to CDC IT support protocols.
• Collaborate with the Emergency Preparedness team during high-pressure events, ensuring IT systems remain operational and responsive to emergent needs.

Education and Years of Experience:

• Bachelor of Science in Information Technology or other related field
• 2-4 Years of Experience in Deskside Support

Required and Desired Skills/Certifications:

• ITIL Preferred

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia