Enterprise Applications Administration, Technology Support Analyst

Appalachian State University

$48,029-$53,217

remote work

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Feb 06, 2025

Position Summary Information

Classification Title	Technology Support Analyst
Working Title	Enterprise Applications Administration, Technology Support Analyst
Location	Boone, NC
Job Category	3
Position Number	095641
Department	Information Technology Service - 205400
Minimum Qualifications	Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	Enterprise Applications Administration provides accessible, timely, accurate, and thorough user support for the softwares we administer and enable departments who use the software and IT to operate efficiently, effectively, and in an accountable manner. Our Technology Support Analyst supports all point of sale ( POS) and associated hardware and software in the Campus Store and with Campus Dining. They will serve as backup to primary Campus Store and Campus Dining systems administrators performing and being aware of select essential day-to-day tasks including: Troubleshoot, set up, and maintain all point of sale (POS) hardware and software for Campus Services locations including: Campus Dining (including Markets and Coffee Shops), Campus Stores, Conference & Event Services (Clover), University Post Office, Parking and Traffic. Serve as primary system administrator for Jamix Campus Dining inventory application Serve as backup system administrator for Transact POS software and hardware Maintain user accounts Maintain POS screens/cashier options Maintain register hardware including peripherals such Scales, Credit Card Terminals and AppCard readers Serve as backup system administrator for Campus Services's CSGold/Transact system. Understand basic troubleshooting for emergency situations when the primary administrator is unavailable or out of the office Help with door access change requests (calendars and schedules) Help with new location and user group setups Help with new software integrations Serve as backup system administrator for Campus Stores enterprise resource planning (ERP) software NetSuite Be able to do general troubleshooting as relates to point of sale Understand essential items to serve as backup for when primary system administrator is unavailable or out of the office Serve as technical support for general questions such as Point of Sale hardware replacement recommendations.
Knowledge, Skills, & Abilities Required for this Position	Possess an understanding of the technical and operational environments in order to quickly troubleshoot issues Capacity to learn Campus Services software (including but not limited to NetSuite, Transact, Jamix, Banner) Effective communication to follow up on issues and keep appropriate parties aware of the status of issues Well-organized to quickly resolve technical issues Ability to work with other team members, exchanging information and helping with day-to-day tasks
Preferred Qualifications	Experience supporting point of sale hardware and software
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Mon-Fri, 8:00-5:00 p.m. is typical. Some evening and weekend hours will be necessary from time to time. Some remote, work from home, available.
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	Yes
Physical Demands of Position	Must move equipment weighing as much as 50lbs. This position spends up to 8 hours a day at computer screens. Position requires traversing across campus to troubleshoot hardware and software. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Contributing
Salary Grade Equivalency	IT01
Salary Range
Anticipated Hiring Range	$48,029-$53,217
Required Functional Competencies to Successfully Perform Job Duties.	Technical Knowledge: Demonstrates knowledge of technology principles and terminology associated with the work unit and area of responsibility. Technical Support: Resolves routine problems. Solicits relevant information from client in order to sufficiently describe non-routine problems to technical expert, and effectively communicate solution to client. Technical Solution Development: Works within own specialty with ability to integrate and coordinate elements of that specialty. Demonstrates working knowledge of technologies and systems in place with the capability of supporting these technologies. Planning & Organizing Work: Works independently on tasks, developing own work schedule and monitoring progress against defined parameters. Performs job with minimal supervision.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	02/06/2025
Closing Date	02/21/2025
Competency Level Statement	If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants	Please attach required documents: Cover Letter Resume List a minimum of 3 professional references in the application with contact information included
Search Chair Name	Dwight Turner
Search Chair Email	turnerdh@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/49721
Posting Number	201502822P