Principal, Consulting

• Proactively identifies opportunities to assist a client and team in leveraging the Press Ganey relationship by collaborating with and connecting the right resources to the client.
• Develops strong, lasting trusted advisor business relationships with clients (C-suite Level and Board) that lead to positive references and follow-on work.
• Effectively directs, guides, and motivates engagement teams including seeking client and team feedback as well as providing coaching and mentoring on engagement delivery and outcomes.
• Takes ownership of consulting team's actions and results, holding self and others accountable to engagement plans and quality standards.
• Works with client leadership in helping to understand cross-industry/cross-client approaches to complex issues.
• Connects existing clients to internal Press Ganey or external industry experts.
• Establishes project management standards that allow for Senior Associates, Managers and Senior Managers to manage client expectations and perform long-range engagement planning.
• Develops proposals and budgets for projects based on client needs.
• Identifies and establishes the expected client outcome.
• Leads innovation efforts within Consulting that expand methodologies, tools, technology and/or products; builds service line market presence through external content (articles, blogs, whitepapers, etc.).
• Develops and fosters strong, lasting and "trusted advisor" relationships with clients that lead to expanded business/opportunities.
• Expands relationships beyond the core focus area of the engagement to ensure relationships with other C-Suite members.
• Ensures consistency of leadership team in the adherence to standards of quality and performance of all engagement teams.
• Contributes to development plan to increase team bandwidth based on current and projected market trends.
• Viewed as a "trusted advisor" by clients based on the ability to proactively identify trends and bring new thinking and solutions.
• Drives incremental consulting and Press Ganey consulting and product sales of $1.0M or more per year.
• Leads proposal scope development and pricing across Consulting solution areas and scopes integrated proposals.
• Cultivates an environment that leads to strong morale, spirit, trust, and ownership within their team.
• Provides client recommendations for innovative data integration and supporting products.
• Directly manages a team of Senior Consultants.

• 20+ years relevant Industry experience in healthcare industry.
• Clinical experience on the client side.
• Team leadership and project management oversight experience.
• Healthcare consulting experience.
• Direct experience with consulting implementation strategies.
• Reliability implementation experience within domains of performance (Experience, Safety, Engagement, Quality, etc.)
• Excellent conceptual, as well as quantitative and qualitative analytical skills.
• Impeccable written and verbal communication skills, including ability to positively interact with and influence execs, providers and staff at all levels.
• Strong facilitation and presentation skills; significant knowledge of healthcare industry and market trends.

Education

• Master's degree required from an accredited university. Disciplines preferred include business administration, health policy and administration, finance, or clinical degree (RN, MD, APP, PharmD)

Special Working Conditions

• Flexible to travel up to 80% domestically in the U.S.

The expected base salary for this position ranges from $150,000 - $200,000.It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.