Client Engagement Manager - Construction Claims

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This opportunity is in the Client Engagement Department.

Client Engagement: The Client Engagement department engages internally with our business stakeholders and externally with our broker and TPA clients. We work to cultivate relationships, maximize operational opportunities, and drive collaboration and communication. We specialize in assisting and delivering optimized solutions that meet our clients' dynamic needs while exceeding expectations and providing value.

Communications: Our Communications department works closely with all internal departments to strategize and develop corporate messaging and materials, branding, and thought leadership content. We also provide support for all industry conference involvement, coordinating sponsorships, exhibiting opportunities, and employee travel. If you have a knack for public relations, graphic design, journalism, or event management, join our experienced and talented team, where extraordinary opportunities await.

About the Role

In the role of Construction Claims Manager (internally known as Client Engagement Manager - Construction Claims), you will be part of the Client Engagement Department. You will work closely with clients, brokers, third-party administrators (TPAs), and internal teams to ensure the highest level of claims management and service delivery. Your contributions will help drive retention, enhance client relationships, and maintain Safety National's reputation for outstanding claims management.

Your day-to-day responsibilities as a Construction Claims Manager will include:

• Managing overall claim services for customers in the Construction unit, ensuring best-in-class service.
• Overseeing General Liability (GL), Auto Liability (AL), Auto Physical Damage (APD), and Workers' Compensation claims handled by TPAs.
• Serving as the primary claims contact for construction clients, tracking and resolving issues to ensure efficiency.
• Collaborating with internal teams including Finance, IT, Claims, and Legal to address claims-related projects.
• Developing and maintaining strong relationships with key brokers, clients, and TPAs.
• Participating in industry conferences, client meetings, claim reviews, and onboarding processes.
• Ensuring compliance with client-specific claim instructions and action plans.
• Traveling up to 50% to engage with clients and partners.

What We're Looking For

The ideal candidate is someone who thrives in a fast-paced environment, is highly organized, and excels in client engagement. Some key qualities we seek include:

• Strong leadership skills and the ability to drive collaboration across teams.
• Excellent communication skills, both verbal and written, to effectively engage with clients and partners.
• Attention to detail with a proactive approach to managing claims.
• Technical expertise in claims handling and construction-related risks.

Required Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum 5 years of experience overseeing and managing Construction, Auto Liability, General Liability, or Workers' Compensation claims.
• Experience working with multiple jurisdictions is a plus.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Ability to travel up to 50% as needed.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Preferred Qualifications

• Prior experience adjusting claims in multiple jurisdictions.
• Knowledge of TPA partnerships and construction-related liability.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k) retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $99,000 to $128,500. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location.

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