Key Account Manager

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

About the Role

As the Key Account Manager, you will focus on supporting our semiconductor business by managing relationships with key customers. The role involves implementing strategic initiatives to establish, retain, and grow profitable business, ensuring excellent service. As the main communication link between accounts and the business unit, the Key Account Manager ensures alignment between business strategies and customer needs, while leading project management activities to drive success across global operations and plants.

This role will be based at our global headquarters in St. Louis, Missouri.

Your Key Responsibilities

• Lead and develop staff, ensuring alignment with business strategies and goals
• Manage key customer accounts, including pricing, business reviews, and relationship building
• Integrate customer needs with organizational initiatives to drive growth and profitability
• Collaborate with internal teams to meet customer specifications and resolve technical issues
• Oversee account budgets, business plans, and strategic account planning (SAP)
• Analyze market trends, customer feedback, and performance data to identify opportunities for improvement
• Communicate strategies, customer needs, and results to leadership and team members
• Drive customer growth by recommending products and services that enhance profitability
• Resolve customer concerns, manage escalations, and lead performance audits
• Develop and execute pricing strategies, forecasts, and account-specific growth plans

Required Qualifications

• Bachelor's degree in a relevant field; engineering degree preferred
• 8+ years of experience in account management, with a preference for candidates with 10+ years of experience
• 2+ years of leadership experience, demonstrating the ability to lead teams and drive results
• Proficiency in Microsoft Outlook, with advanced skills in Microsoft Excel
• Willingness to travel up to 40% across North America, with the potential for some international travel

Desired Qualifications

• Expertise in the semiconductor industry, with a deep understanding of market trends, technology, and key players
• Exceptional negotiation skills, with a proven ability to secure favorable outcomes and manage complex discussions
• Strong commercial acumen, demonstrating an ability to balance business objectives with customer needs and drive strategic decisions
• Proven relationship-building abilities, fostering trust and long-term partnerships with key clients and stakeholders
• Meticulous attention to detail, ensuring accuracy in all aspects of work and maintaining high standards
• Strong analytical mindset, with the ability to assess complex situations, analyze data, and make informed decisions to drive business success

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

• Annual Achievement Award
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.