Associate IT Onsite Support (Springdale)

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

• Bachelor's degree in Computer Science or related field of study - OR
• Associatesdegree in Computer Science or related field of study - OR
• High School diploma plus 2 experience in cabling, low voltage systems, carpentry/building maintenance

Prefer to have this type of candidate complete a Contingent Worker IT Internship with Northwest IT

Additional Information:

Key Responsibilities:
Incident Resolution

• Technical Support
• Provide first-line support to end users by troubleshooting hardware and software issues.
• Respond to support requests via phone, email, or ticketing system in a timely manner.
• Assist with setup and configuration of workstations, printers, and other IT equipment.

System Monitoring & Maintenance

• Monitor system performance, network connectivity, and security for any issues or alerts.
• Perform regular maintenance tasks such as software updates, backups, and system checks.
• Assist in diagnosing and resolving IT-related issues across various devices and platforms.

Documentation & Reporting

• Maintain accurate records of IT incidents, service requests, and resolutions within the ticketing system.
• Assist in preparing reports on system health, support activities, and technical issues.

Collaborate with IT Team

• Work closely with senior IT staff to learn best practices and improve technical skills.
• Assist in the maintenance of network infrastructure, including routers, switches, and servers.
• Provide assistance with routine IT tasks, including inventory management and asset tracking.

Ensure Security & Compliance

• Assist in monitoring IT security protocols and enforcing company security policies.
• Help with software installations, patching, and ensuring antivirus/malware softReport potential security vulnerabilities or breaches to senior IT staff.

Project Management Assistance

• Assist with IT Projects
• Support the implementation of IT projects, such as software rollouts or hardware upgrades.
• Participate in testing and troubleshooting during project deployment phases.
• Assist with documentation and progress reports as needed.

Other Duties as Assigned

• As needs may arise

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.