Summer Intern - Network & Voice - Hybrid

Blue Cross Blue Shield of Arizona
United States, Arizona, Phoenix
2444 W Las Palmaritas Dr (Show on map)
Feb 07, 2025
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month. This internship requires work and residency within the state of Arizona. PURPOSE OF THE JOB This is an internship position typically held by an active college student pursuing a Bachelor's Degree in a computer technology or related field of study. The intern will learn the concepts of data networking and voice/telephony in an enterprise environment and gain experience with network monitoring, troubleshooting and problem detection. Learn about call flow, voice protocols and get hands on experience with various components of the Blue Avaya VOIP system. REQUIRED QUALIFICATIONS 1. Required Work Experience * College-level coursework related to computer technology or other related technical field. 2. Required Education * High-School Diploma or GED in general field of study (All Levels) * Two years attendance at an accredited school pursuing a Bachelor's Degree in computer technology or related technical field. * GPA of 3.0 or higher 3. Required Licenses * Driver license with acceptable driving record 4. Required Certifications * N/A ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES INTERN - Performs job functions under close supervision or peer review Expand and develop knowledge through exposure to the roles within the IT Infrastructure team Participate on work teams, contribute to projects and initiatives, and perform various tasks as needed by the assigned unit/department. Research, analyze, track and resolve basic information technology problems Respond to user requests for service, troubleshoot problems and help develop solutions Learn area's direct flow; and how it affects surrounding systems and operational areas Participate in small projects Assist in maintaining records and process documentation Provide information to customers, management and co-team members by telephone, in written form, e-mail or in person REQUIRED COMPETENCIES 1. Required Job Skills (Applies to All Levels) * Basic skill in use of office equipment, including copiers, fax machines, scanner and telephones * Intermediate PC and Printer proficiency * Basic knowledge of computer operating systems * Ability to lift 20 pounds and strength / mobility necessary to setup and arrange computer equipment Our Commitment AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.