Technical Analyst III - Salesforce Admin

As a Salesforce Admin, you will leverage Salesforce's low-code capabilities to address business challenges and implement effective solutions. Working with a cross-functional team, you will help manage a strategic backlog and deliver high-quality software for a $47 billion bank.

You will work on a scrum team of highly talented IT professionals whose primary focus is roadmap work on the Salesforce platform. We have 1800+ users on the Salesforce platform, which is used by our bankers primarily for Sales Enablement (prospecting, client relationships) and Loan Origination (Deals, Underwriting, Portfolio Maintenance using nCino). You will work closely with Product Owners and Subject Matter Experts to curate a product backlog; other scrum teams in our Nexus (scaled agile model) to drive new feature build-out; an Operations team providing superior user support; and IT professionals across the bank to ensure our customers have an exceptional experience working in the platform. This is an exciting time as we are growing our platform capabilities and services through our strategic technology roadmap. Without the contributions of our Salesforce Admins, we would not be able to deliver value-adding services and products to our customers.

Ourmission is toempower our company, teammates andcustomers through thedelivery of resilient andcustomer-centric technology. We achieve this by leveraging our expertise in technology and deepunderstandingofour business units.

Above all, our team values continuous learning and growth. We are a humble and welcoming group that is open to change, values collaboration, and enjoys a good dose of humor along the way. We are results-oriented, and use lean, DevOps, and agile principles to guide our work. We are committed to creating a diverse and sustainable environment where team members can be curious and grow their careers, all while delivering fabulous business outcomes.

* You will help product owners break down potential features by leading or participating in user story mapping sessions.
* You will flesh out details on stories to capture important snapshots of the conversation and get them ready to bring to team refinement sessions.
* You will ensure that Salesforce Admins, Developers, and Quality Engineers have a shared understanding of business need.
* You will use Salesforce Admin skills to deliver stories that are low-code/no-code in nature.
* You will work directly with developers to confirm assumptions and test code to provide fast feedback.
* You will stay up to date on Salesforce and nCino releases, features, and best practices.
* You will learn and apply lean and agile principles to continuously improve our understanding, our products, and our team.

A Salesforce Admin should have a combination of technical, communication, problem-solving, and customer service skills to effectively drive roadmap features forward on the Salesforce platform.
* Education: This level of knowledge is normally acquired through completion of a Bachelor's Degree in Information Technology or Computer Science or related field of study and/or 3-5 years of directly related experience in Technical Analysis, Data Analytics, Sales, or Bank Operations or equivalent combination of education and experience.
* Technical Skills: 5+ years of experience in roles such as IT Business Analyst, Technical Support, or System Administration in a user-facing software package.
* Technical Skills: 2+ years of experience conducting fit-gap analysis between a software package and business requirements.
* Technical Skills: 3+ years of experience facilitating user story mapping sessions with product owners and other subject matter experts to identify Minimum Viable Product (MVP) and break down larger units of work into smaller, prioritized product backlog items.
* Communication/Relationships: Enjoy working in teams and across departments to achieve business objectives while building strong relationships to become a trusted advisor and create raving fans.
* Adaptability: Willingness to flex to help the team achieve sprint goals.
* Adaptability: Self-motivated and proactive attitude with a passion for learning and staying updated with emerging technologies and best practices.
* Salesforce Admin (preferred).
* ITIL / IT Service Management best practices (preferred).
* Lean and Agile methodologies (preferred).