Technical Writer

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI is seeking a Technical Writer to support a federal customer in the DC Metro area.

High-Level Roles and Responsibilities

Create, Update and Maintain all technical documentation as assigned
• Develop training material / videos as needed for Azure Enterprise Infrastructure
• Coordinate and provide training sessions to end users
• Maintaining Architecture Diagram updates as needed
• Assistance with writing and organizing all documentation

Job responsibilities

• Prepare instruction manuals, SOP's and knowledge articles
• Disseminate technical information in easy-to-understand language for a non-technical audience
• Have technical accuracy in writing user documentation
• Create documentation after a collaboration with subject matter experts and technical staff
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audiences
• Write documentation for internal teams such as developers and programmers
• Communicate complex ideas in a concise manner

Skills and education required:

• Bachelor's degree or higher or similar job experience
• Information Systems, Information Technology, Computer Science, or other related disciplines preferred.
• 6+ years of proven experience in writing technical documentation
• ServiceNow Knowledge Management experience or similar experience in other ITSM platforms
• Understand and explain complex technical concepts
• Strong research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines
• Excellent technical writing skills
• Excellent verbal communication skills
• Solid grip on documentation publishing software such as Adobe, SnagIt, and other software
• Good working knowledge of MS Office O365
• Detail-oriented
• Must be able to Multitask

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location:Arlington VA

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
• Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment through Spotlight, employee referral
• Wellness - Healthcare benefits, Wellness programs provide employees with several wellness options

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

#LI-MP1

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.