UX Designer

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is at the forefront of Telecommunications and Technology services, dedicated to transforming the way our customers connect, communicate, and engage. We are driven by innovation, aiming to modernize our service delivery through cutting-edge applications and solutions. As part of our ambitious growth strategy, we are seeking a talented UX Designer to join our team and shape the future of our digital experiences.

As a UX Designer at Granite, you will play a pivotal role in creating intuitive, user-centric applications that revolutionize our service delivery. You will develop a deep understanding of our user base and collaborate with cross-functional teams to design seamless and engaging user experiences that meet both business objectives and user needs. Your insights and creativity will help drive the modernization of our platforms, ensuring they are accessible, effective, and enjoyable for our users.

Duties and Responsibilities:

• Curiosity and obsession with user experience
• User research support
• Assist in planning and conducting user research sessions, including user interviews, surveys, and usability testing
• Help analyze research data to derive actionable insights
• Wireframing and Prototyping
• Create wireframes and low-fidelity prototypes to illustrate design ideas
• Prototypes will have options for several user flows
• Assist in developing interactive prototypes using design tools like Figma, Sketch, or Adobe XD
• Collaborate with senior designers to refine and iterate on designs
• Visual Design Assistance
• Support the design team in creating visual design elements, such as icons, graphics, and UI components
• Ensure consistency with the Granite brand identity
• User Interface Design
• Assist in designing user interfaces for web and mobile applications
• Participate in the review and critique of UI designs to ensure they meet user needs and business objectives
• Help plan and conduct usability tests to evaluate the effectiveness of designs
• Maintain detailed documentation of design processes, research findings, user flows, and design iterations
• Write user stories, provide requirements to developers, document and test new features
• Develop and implement effective change management strategies to increase customer adoption of the application, and within the organization
• Conduct thorough testing and quality assurance activities to validate the application's performance, functionality, and user experience
• Provide ongoing support and training to end-users, ensuring they understand how to utilize the application's features and functionalities effectively
• Monitor and evaluate application performance metrics, identify areas for improvement, and implement enhancements to optimize the application's usability and performance
• Stay updated with the latest design trends, tools, and technologies. Attend workshops to enhance UX design skills
• Develop interdepartmental relationships to facilitate better collaboration and drive customer results
• Night/overnight work sometimes required

Required Qualifications:

• Bachelor's degree in UX Design, Graphic Design, or a related field
• Proven experience in Salesforce Lightning front end design and development.
• Strong understanding of user-centered design principles and practices
• Design portfolio of work samples that clearly demonstrate design and product development process
• Experience working within Agile/Scrum frameworks i.e sprint planning, execution, testing, deploying, monitoring, and enhancing
• Ability to create wireframes, prototypes, and high-fidelity designs
• Experience working with cross-functional teams, including Product managers, developers, engineers, sales, and business stakeholders, to deliver technology products
• Excellent analytical and problem-solving skills, with the ability to identify process gaps, analyze complex problems, and recommend effective solutions
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders at all levels of the organization
• Detail-oriented mindset with a commitment to delivering high-quality results within established timelines
• Self-motivated, goal oriented, and capable of thriving in a fast-paced, startup-like environment
• Proficient written technical communication skills

Preferred Qualifications:

• 2+ years' experience working in UX Design, preferably in Tech
• Experience with webapp and mobile design
• Thorough knowledge of Figma, Jira (or equivalent), workflow editors i.e Figjam/Vizio/draw.io, Microsoft Office Suite
• High level of proficiency in design tools and methodologies, including but not limited to Figma, wireframing, workflow diagramming, and prototyping
• Exceptional communication and presentation skills, with the ability to articulate complex design concepts in a clear and persuasive manner
• Experience in developing and maintaining UI component libraries
• Knowledge of Software Development & Product development lifecycles
• Knowledge of front-end/back-end development technologies
• Previous experience doing QA/feature testing across multiple environments
• Knowledge of software development methodologies, such as Agile or Scrum LI-JH1

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