Learning Performance Specialist I
 MultiPlan | |
 United States, Virginia, McLean | |
 Feb 07, 2025 | |
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At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! Learning Performance Specialist I
Work Location: This is a remote position with onsite work at our McLean, VA office as needed.
Creates and delivers educational and performance related solutions, events and programs aimed at developing skills, knowledge and experience that improve talent performance and results. Frequently works as a lead responsible for consulting, designing, developing, and implementing solutions in partnership with department leadership, resources and business teams.
JOB ROLES AND RESPONSIBILITIES:
1. Conducts needs analysis with business partners and subject matter experts (SMEs) to identify performance needs and root cause to recommend learning solutions, resources and define deliverables. 2. Partners with department leadership to establish effective, innovative and scalable learning solutions designed to broaden skill sets and build experience at various levels that reinforce a strong team, business culture and help achieve desired performance results. 3. Builds strong partnerships for collaboration and accountability of agreed upon deliverables outlined in agreements and discussions to ensure effective and efficient learning and performance solutions. 4. Establishes criteria to evaluate effectiveness of programs based on desired outcomes with direction of management. 5. Leads and/or participates in the build of defined learning and performance solutions, performance support initiatives, etc., using instructional design methodologies, department practices and follows the training project life cycle. 6. Initiates plans and executes learning and performance solutions including troubleshooting efforts for pre, on-site and post program activities for a successful, professional and productive program(s) in a cost-effective manner, working with department team members, as needed. 7. Applies techniques in learning solutions and delivery to address diverse needs and ensure an inclusive environment conducive to learning for all participants. 8. Monitors and analyzes program metrics for trending, summaries and opportunities for enhancements with direction of Program Owners or Department Leadership. 9. Creates marketing and communications, presentations and other materials tied to programs and solutions to be distributed and delivered to multiple employees and management levels within the organization. 10. Develops repeatable processes and procedures tied to learning and performance solutions to create sustainable programs, including measurement and reporting for both new and existing programs and solutions to recommend improvement and innovative opportunities. 11. Performs research of industry trends, recommends new technologies, approaches, methodologies, etc. within our team with leadership's direction. 12. Assists in coordinating special projects as required. Leverage productivity by coaching and learning from others within Talent teams and across the organization. 13. Collaborates, coordinates, and communicates across disciplines and departments. 14. Ensures compliance with HIPAA regulations and requirements. 15. Demonstrates Company's Core Competencies and Values held within. 16. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. JOB SCOPE: The incumbent works under limited supervision to complete job responsibilities. Work is complex and would typically involve large or multiple audience groups. The incumbent possesses and applies a range of business and training knowledge gained through experience or education practices and procedures to complete the job responsibilities. The incumbent adheres to established guidelines and applies their experience to resolve issues that may be complex and escalates more complex issues to higher levels. Some independent judgment is required to accomplish daily tasks and duties.
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