VP, Professional Services - High Tech & Semiconductor

BY Job Title: VP, Professional Services - High Tech & Semiconductor

Location: Virtual ithin the US or Canada

Overview

We are seeking an innovative and strategic Vice President focused on Customer Experience and Professional Services within the global semiconductor and high tech industries. The ideal candidate will lead initiatives to elevate customer satisfaction, enhance retention, and identify new revenue streams through professional services. This role demands a seasoned leader with a proven history of cultivating high-performing teams and nurturing strong customer relationships in these dynamic sectors.

What You'll Do

Leadership and Team Building:

• Build and lead a dedicated team focused on delivering exceptional customer outcomes within the semiconductor and high tech industries.
• Develop and implement strategies to attract, retain, and develop top talent within the team, ensuring alignment with industry-specific needs.
• Foster a collaborative and high-performance culture that aligns with Blue Yonder's values and business objectives.

Customer Health Initiatives:

• Design and implement a comprehensive customer health check framework tailored to the unique challenges of the semiconductor and high tech sectors to proactively address customer needs and pain points.
• Utilize data-driven insights to develop actionable plans that enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to ensure seamless execution of customer experience initiatives.

Professional Services Strategy:

• Develop and execute a professional services strategy that aligns with Blue Yonder's overall business goals and objectives, specifically within the semiconductor and high tech industries.
• Identify and capitalize on opportunities to drive additional revenue through professional services engagements.
• Monitor industry trends and competitive landscape to inform strategic decision-making.

Customer Retention and Revenue Growth:

• Implement initiatives aimed at improving customer retention rates and reducing churn, with a focus on the semiconductor and high tech markets.
• Develop and execute strategies to identify and pursue new revenue opportunities through professional services.
• Track and report on key performance metrics related to customer retention and revenue growth.

Stakeholder Engagement:

• Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, within the semiconductor and high tech industries.
• Serve as a trusted advisor to customers, providing insights and recommendations to drive their success with Blue Yonder solutions.
• Represent Blue Yonder at industry events, conferences, and customer meetings.

Wha We are Looking For

• Minimum of 10 years of experience in a senior leadership role, with a focus on customer experience or professional services within the semiconductor and high tech industries
• Experience in the technology or software industry is highly desirable, with a specific emphasis on semiconductor and high tech sectors
• Demonstrated ability to drive customer retention and revenue growth through professional services
• Proven track record of building and leading high-performing teams
• Strong understanding of customer experience methodologies and best practices
• Excellent strategic thinking and problem-solving skills
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred

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The salary range for this position is $210,000 - $240,000 USD.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.