Remote Associate Director for Service Role - Live Anywhere in the posted US States
Advance your careerwith the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas - your next great opportunity is just a few clicks away! We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:
Competitive salary Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one An encouraging and collaborative team environment that values diverse perspectives and fosters innovation On-the-job and cross-training opportunities A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees JCI Employee discount programs (The Loop by Perk Spot) Check us Out: A Day in the Life of the Building of the Future
Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls. What You Will Do As the Director of HVAC Service Initiatives at JCI, you will be instrumental in transforming our service delivery model, driving excellence and innovation across our truck-based service operations. Your primary responsibility will involve enhancing performance metrics, optimizing efficiency, and exceeding our ambitious growth and profitability targets. You will assume comprehensive ownership of key HVAC service initiatives, collaborating closely with field leaders, product management, and executive teams to design and implement cutting-edge service delivery strategies. By harnessing advanced digital technologies, you will lead initiatives that are directly aligned with achieving aggressive annual revenue, market share, and profitability objectives while ensuring unwavering customer satisfaction and a sustainable competitive advantage. While your focus will predominantly be on North America, you will actively engage with your global counterparts to share insights, best practices, and support unified global service initiatives. You will be accountable for all aspects of initiative deployment, ensuring a cohesive approach by facilitating effective collaboration among business leaders across various functional areas including products, services, finance, sales, operations, communications, and training. How You Will Do It
Lead the strategic definition, development, and deployment of impactful HVAC service initiatives, aimed at propelling global profitable service growth and elevating our market presence. Conduct comprehensive assessments to define program scope, budget, timelines, resource allocations, and business cases for new service initiatives, ensuring alignment with broader organizational goals and objectives. Develop, execute, and communicate detailed implementation plans, ensuring strong buy-in and commitment from all relevant functions including field operations, sales, marketing, manufacturing, training, and finance. Proactively identify, manage, and mitigate issues, risks, and opportunities, providing coaching and resources to team members, and maintaining open communication with senior management regarding challenges requiring their guidance. Drive the adoption of innovative digital HVAC service solutions through the creation of robust training programs, targeted marketing initiatives, and comprehensive programmatic tools that bolster service delivery and operational efficiency. Function with a high level of autonomy, collaborating seamlessly with leaders across North American field operations and functional groups to ensure coherence and success in initiative execution. Exhibit exceptional problem-solving skills to independently address challenges and leverage opportunities within the service portfolio, ensuring all initiatives are executed with precision and effectiveness. Confidently present innovative solutions and strategies, engaging constructively with executives, field leadership, and local teams to gather insights, foster collaboration, and drive accountability across all levels of the organization.
What We Look For Required
Bachelor's Degree in a relevant field; a degree in engineering or other technical disciplines is preferred, with a Master's degree being highly advantageous. A minimum of fifteen (15) years of progressive experience in program management and/or service operations, including at least ten (10) years specifically in the HVAC industry, with a strong emphasis on service delivery and operational excellence. Five (5) years of management experience in field operations or product development, demonstrating a robust track record of effective leadership and team performance. Proven experience in driving transformative change management initiatives and successfully implementing innovative digital service offerings that enhance customer satisfaction and operational efficiency.
Proficiency in essential software tools such as Microsoft Office Suite, SharePoint, and Power BI, alongside strong analytical and data interpretation skills. Exceptional interpersonal skills, with a demonstrated ability to make sound decisions, negotiate effectively, and communicate clearly in both written and verbal formats. Ability to tailor communication styles to effectively engage diverse audiences and foster collaboration across multiple teams. Strong analytical acumen with the capacity to identify risks and opportunities, analyze data thoroughly, and support strategic decision-making processes. A commitment to cultivating an inclusive, dynamic, and collaborative team environment where each member recognizes the significance of their contributions to the overall success of the organization.
Preferred
#LI-Hybrid #LI-JR22 #LI-MM1 |
Johnson Controls, Inc.
sick time, 401(k), employee discount
Feb 08, 2025